Thread by @donmoyn

One of the big eye-openers for me in writing about administrative burdens is discovering the civic tech community. This is a great overview of the skills that they bring to the table in solving bureaucratic problems.
h/t @civilla @codeforamerica. nytimes.com/2021/12/08/us/…

There are tech horror stories to be sure, but this is a really nice example of how good tech interface can reduce psychological costs like stigma in administrative encounters. nytimes.com/2021/12/08/us/…

Its really nice to see great reporters like @JasonDeParle use their skills to explain this important but understudied aspect of how people interact with the state.

This is a basic philosophical partisan difference that I think has become more explicit in recent years: conservatives see safety net supports as, at best, a necessary evil, and thus see the deliberate imposition of onerous burdens as a legitimate tactic.
nytimes.com/2021/12/08/us/…

One thing I love about being @Georgetown is the community of people interested both in administrative burdens and tech solutions in the same space. See, for example, this new report on human-centered design in public services from colleagues @BeeckCenter
beeckcenter.georgetown.edu/report/prepari…