Most managers have a fuzzy picture of their people.
They know job titles and recent projects. Maybe some surface-level preferences.
High-performing managers have high-fidelity pictures of every team member.
Here's how AI helps you build them:
THE PICTURE YOU NEED
A complete view includes:
• Capabilities (what they can do)
• Preferences (how they work best)
• Character & Values (who they are)
• Expectations (what success looks like)
• Development goals (where they're headed)
CAPABILITIES: What they can do
Feed AI:
• Performance reviews and peer feedback
• Project outcomes and deliverables
• Examples of their best work
Prompt: "Analyze these and identify their top 3 competencies and 2 growth areas."
Good feedback drives people to change.
Bad feedback drives them out the door.
A simple playbook to get it right 🧵
Clarity
Without clear expectations, all feedback feels like criticism.
- Define what excellence looks like upfront
- Use measurable language that eliminates interpretation
- Provide specific examples that illustrate the standard
Clear is kind. Ambiguity is future resentment.
Contrast
Meaningful improvement requires seeing the gap.
- Highlight the difference between current and desired states
- Use data to size the gap accurately
- Acknowledge progress by measuring distance traveled
The gap isn't a judgment.
It's the roadmap to growth.
- Acknowledge your mistake proactively
- Take full responsibility (no excuses)
- Make amends where possible
- Commit to specific behavior changes
- Ask for the chance to earn it back
You can't erase mistakes.
You can earn back trust.
The "Broken Windows Theory" of Trust
Small violations predict larger ones. Missing deadlines. Showing up late to meetings. Forgetting commitments. These aren't minor issues. They're the first sign of trust erosion. Fix them immediately or watch your credibility fade away.
The top performers all follow the same 5-step oversight system that drives results without micromanaging their teams.
Here's exactly how they do it:
1. Create Clarity
Establish 5 parameters upfront:
• Outcome: What success looks like
• Quality: What signals done
• Method: Agree on how the work gets done
• Timeline: Set clear milestones and deadlines
• Risk: The boundaries for autonomy
2. Preview Your Approach
Calibrate oversight based on:
• How critical the work is
• Their confidence in the person
Then communicate the plan:
• "I'll check in at these specific points..."
• "Here's how I'll measure progress..."
Every company has a North Star metric:
• SaaS: Net Revenue Retention
• Consumer: Monthly Active Users
• Retail: Revenue Per Square Foot
• Manufacturing: Margin Per Unit