• Making decisions vs. debating decisions
• Solving real problems vs. talking about problems
• Moving work forward vs. explaining why work isn't moving
The answers will help you find the source.
The biggest energy leak isn't lazy people.
It's leaders who lack the courage to cut nonsense work.
Your job isn't to say "Yes" to every request. It's to protect your team's focus by saying "No" to work that doesn't move the needle.
• Do what you say you'll do
• Take radical ownership of mistakes
• Be honest even when it's uncomfortable
• Make decisions based on principles, not politics
5 steps to drive great outcomes w/o micromanaging 🧵
1. Set Expectations
Without agreement upfront, oversight will be random & unwelcomed:
-> Goal: What will be accomplished
-> Standards: Quality that signifies done
-> Process: How work will get done
-> Timing: When it will be done
-> Tolerance: How much risk you can handle
2. Call Your Shot
You should vary your level of oversight based on:
-> The criticality of the process
-> You confidence in the person to execute
Tell them how you'll monitor, or if you don't:
-> Whatever you do is a surprise
-> They'll think you're dumping useless work
The telltale signs you're tolerating a toxic culture:
Toxic culture isn't always loud and aggressive.
Sometimes it's quiet and passive: • Avoiding hard conversations • Letting mediocrity slide • Never challenging ideas • Accepting "that's just how it is"
Silent toxicity kills performance just as fast as the loud kind.
The most expensive mistake leaders make?
Thinking a toxic culture will fix itself if they just ignore it long enough.
Spoiler alert: It doesn't get better. It gets worse. And it spreads.
Address it now or your best people will be the first to go.
Your biggest leadership challenge isn't motivating your team. It's keeping them focused.
Every request you accept is a distraction you create.
Here are 5 ways to say No with finesse:
SAYING NO TO YOUR BOSS
• Build a capacity model that ties outcomes to headcount
• Show how new requests impact core results with data
• Use their agreed framework to make the decision for you
Script: "Based on our model, this means X drops by Y%. Worth it?"
SAYING NO TO YOUR TEAM
• Redirect their energy toward solutions, not complaints
• Make them think strategically about trade-offs
• Turn No into a learning opportunity
Script: "What would you stop doing? How does this hit our Q4 goals?"
Brian Armstrong's letter to a Product Manager is actually the perfect blueprint for any people manager.
Why? Your team IS your product.
Let's apply his 5 principles to leading people:
1. UNDERSTAND YOUR TEAM DEEPLY
• Regular 1:1s to understand motivations and pain points
• Map strengths, growth areas, and working preferences
• Listen to what energizes vs. drains each person
• Empathize with career goals and challenges
2. BE METRICS DRIVEN
• Use data to identify team performance patterns
• Make decisions based on evidence, not assumptions
• Measure output quality, collaboration, growth velocity
• Track engagement, development progress, retention risk