Thread by @SaaSCompounder

Looking into $CXM again thanks to @jiggycapital

1. Founder Led - Ragy owns 24% of the company, insider own 68%

2. SaaS business with accelerating growth(due to increased S&M spend)

3. Nearly Breakeven in FCF

4. TAM $51B Lets assume 10% of it, which is $5B for now

@jiggycapital 5. Culture looks customer and employee friendly - sprinklr.com/blog/5-pillars…

@jiggycapital 6. They have big customers and are going after the enterprise market and accelerating growth spending, nice to see.

@jiggycapital 7. Their differentiation is making sense of unstructured CRM data and AI as compared to other CRM providers(from the case studies they seem to be a very compelling product for consumer-focused businesses)

@jiggycapital 8. They are a steady grower around 35-30% but I believe they might hit the pedal to go into hypergrowth, I guess we will find out.

9. Net Dollar Retention is 117% which is awesome

@jiggycapital 10. Product looks sticky and will be even more sticky if they can sell more. They don't reveal any numbers so I think this is very early(I feel they have tangible switching costs)

@jiggycapital 11. At 8x EV/Sales and 50x EV/(My estimated earnings) I am interested in diving deep into $CXM