Next up at the ASSA meetings, my paper with Lindsey Raymond:

Augmented Intelligence: Effects of AI on Productivity and Work Practices


Please join us!

@LindseyRRaymond @DigEconLab #EconTwitter
@LindseyRRaymond @DigEconLab Abstract
How does technology affect the organization and dissemination of knowledge in production? Production knowledge is often tacit and embodied in individual workers and managers,...

@LindseyRRaymond @DigEconLab ...and therefore technology that changes the ability to encode and disseminate knowledge, such as artificial intelligence, might affect productivity and organization of production...

@LindseyRRaymond @DigEconLab ...We study a combination of experimental and staggered deployment of an AI conversational intelligence chatbot across 3000 agents and 4 million tech support conversations in a Fortune 100 company that gives technical support agents real-time suggestions on what to say...

@LindseyRRaymond @DigEconLab ...First, we find that the AI increases agent productivity on both efficiency (average time per call) and quality (call resolution and customer satisfaction), with the lowest skilled workers seeing the largest relative gains....

@LindseyRRaymond @DigEconLab ...Within teams, the gap between top and bottom performing agents falls after adoption, with ex-ante less skilled agents seeing the largest gains, particularly in problem solving ability. Consistent with the AI increasing knowledge diffusion,...

...we see dissemination of “best practices” after AI deployment, particularly across firm, geographic and team boundaries in the text of technical support conversations. As a result of the reduced cost of knowledge acquisition for the technical support agents,...

6/n the team level, the average number of agents assigned to one manager increases and the average number of distinct topics solved by each agent also rises. ...

...Together, these results have implications for the role of AI in affecting the organization of production and boundary of the firm...

Lindsey will present the paper and it will be discussed by Avi Goldfarb @avicgoldfarb…,


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More from @erikbryn

7 Jan
Here's a preview our our results
Here's the talk outline
Read 7 tweets
7 Jan
If you're registered for the ASSA meeting, there's a great presentation about AI and Labor starting now:

"Using Language Models to Understand Wage Premia"
Sarah Bana, Stanford Digital Economy Lab


@SarahHBana @DigEconLab #EconTwitter
@SarahHBana @DigEconLab Using Language Models to Understand Wage Premia

Does the text content of a job posting predict the salary offered for the role? There is ample evidence that even within an occupation, a job's skills and tasks affect the job's salary.

@SarahHBana @DigEconLab Capturing this fine-grained information from postings can provide real-time insights on prices of various job characteristics. Using a new dataset from Greenwich.HR with salary information linked to posting data from Burning Glass Technologies, ...
Read 6 tweets
23 Oct 21
On November 9-10, @StanfordHAI will host a major conference on Policy and AI. It will feature Four Radical Proposals for Better Society.

Here's an interview with @DanHo1 and me discussing the conference:…
@StanfordHAI @DanHo1 The Four Radical Proposals we will feature are:

1. Former presidential candidate Andrew Yang: Universal Basic Income to Offset Job Losses Due to Automation…
@StanfordHAI @DanHo1 2. Divya Siddarth, Microsoft Associate Political Economist and Social Technologist: Data Cooperatives Could Give Us More Power Over Our Data…
Read 7 tweets
4 Jan 21
Our new @nberpubs paper is out:

"Advanced Technologies Adoption and Use by U.S. Firms: Evidence from the Annual Business Survey".

We report on the adoption of AI, cloud computing, robotics and the digitization of business information at 850,000 firms.
@nberpubs We find that digitization is quite widespread, as is some use of cloud computing.

In contrast, advanced technology adoption is rare and generally skewed towards larger and older firms.
@nberpubs Adoption patterns are consistent with a hierarchy of increasing technological sophistication, in which most firms that adopt AI or other advanced business technologies also use the other, more widely diffused technologies
Read 5 tweets
2 Mar 19
A thread about my new @nberpubs paper with @sethbenzell:

Digital innovation is delivering remarkable progress.

Yet returns to ordinary labor (Median wages) and ordinary capital (interest rates) are both historically low. 1/n
@nberpubs One research literature addresses low median wages and falling labor share.

A completely different literature seeks to explain low interest rates and lack of capital investment.

We explain both of these sets facts with one model.

@nberpubs Our story:

Digital technologies augment both labor and capital by creating digital versions of them.

But rather than translating directly into growth, K and L both need a third factor: G.

Read 7 tweets

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