A major point of crossing the culture gap between lower and upper middle class is becoming aware of how power operates (versus how virtue is generally described) and choosing to join it.

This is, not accidentally, part of the rituals necessary to get inside the gates.
Not a one time thing either.

Admission to elite universities is by a complicated process about power, not by academic merit, and the universities consider people who think it should be otherwise to be hopelessly naive and at least a little dangerous.
And then the interview circuit really does “If you’re capable of discovering the rules of the game, and then decide to play suboptimally, we would prefer to find a different teammate. If you’re not capable of discovering the rules of the game… indistinguishable for our purposes”
I used to be extremely suspicious that these interviewing practices tested anything relevant in the software industry.

I have gradually warmed to above absolute zero on it.
The sketch of the steel man version is “If you are good at software but bad at being American PMC then you’re going to cause the American PMC structure at our company which exists to create, exercise, and project power quite a bit of unnecessary friction.”
“You might, for example, consider that technical merits counsel it wise to call a Director wrong in a 40 person meeting. That single action will take hours of patient work to untangle, and you’re going to do it again, aren’t you, repeatedly.”
“Of course you *can* call a Director wrong in a meeting, just not like that, but we don’t have enough time to put you through remedial power kindergarten when we have a schedule to keep and KPIs to hit.”

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More from @patio11

9 Jan
So here’s an interesting offering from local doctor’s office in Japan:

“If your business lacks an on-site doctor, we’ll serve as a consultant over Line for $100 a month or $200 if you have more than 20 employees. Scope of service is advice not medical care; 24 hour response SLA”
Presumably absurdly high margin for the doctors, very easy to budget for businesses (and so cheap it is irrational not to have it), some actual utility to all parties.
A huge portion of medical practice is successfully diverting subclinical issues from the medical system and escalating important things appropriately. This lets them do both plus assist businesses with preventative strategizing.
Read 4 tweets
9 Jan
Somebody should write the definitive post on this topic, and I hope it doesn’t have to be me, because there’s some nuanced advice here.
If you’re a SaaS company who adds 10 customers a month you want an email for every churned customer to debrief them, and if you’re a writer/etc with hundreds of subscribers you *must treat them as statistics* or you will be Dunbarred into depression.
Goes for non-monetized emails, Twitter follows, etc too. Unsubscription is just the back button, not a judgement of moral worth. They didn’t want exactly your thing exactly now. No worries, it’s a big Internet.
Read 6 tweets
7 Jan
Bits about Money #10, on BNPLs (Buy Now Pay Later):

bam.kalzumeus.com/archive/buy-no…

I went with a bit of a dad joke for the title.
BNPLs are a fascinating example of financial engineering in the purest sense of the word: they create high-yielding consumer loans seemingly out of thin air, without charging consumers for the service.

They are broadly more customer friendly than credit cards.

How can this be?
The answer is that BNPLs lean into a poorly understood feature of all payment methods: businesses are paying to move money around, sure, but they’re also paying for marketing impact, and if you can prove marketing impact high margin businesses will shovel money at you.
Read 5 tweets
7 Jan
How I imagine this went down:

GameStop: We’re a struggling retailer in a segment beset by e-commerce, which due to our product being digitally deliverable is more of a threat to us than almost any retailer.
WSB: OMG we love your stock.
GameStop: And as you know we have no tech.
WSB: You will liberate us from Wall Street!
GameStop: You might also know that our customers think we’re legendarily lacking in taste or talent.
WSB: Let’s storm the barricades and string up the marketmakers!
GameStop: And as responsible professionals we’re a little bit puzzled.
Read 6 tweets
6 Jan
*apolitical intense screaming*
A weakness of the American system of government is that it expects everyone to be Dangerous Professionals in being able to navigate their own government to access basic services, versus e.g. “Just go to the ward office and somebody there will clearly be able to handle it.”
There’s also an unwillingness, for a combination of resourcing, turf, political, and bureaucratic reasons, to curating efforts that originate outside one’s own fiefdom.

(Applicability to national vaccination initiatives left as exercise to the reader.)
Read 5 tweets
4 Jan
Ruriko, on how she chooses payment methods:

"I like using Paypay because there's the feeling of striving for the higher cash back next month!" (30 transactions + 50,000 JPY spent = 1% next month, else 0.5%)

Me: "So you like that more than the 1% rewards card you have?"

"Yes!"
Not a comment on rationality or irrationality, just a comment on user behavior in payments. Here is Paypay discovering that gamification is worth +/- $30 at 100% margin to this user per year.
That makes them, oh, ~10X more effective at selling her video games than the entire Japanese gaming industry, which is sort of impressive when you think about it.
Read 6 tweets

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