Dennis Kendel Profile picture
Jan 22 13 tweets 3 min read
Yesterday's explanation of why the Saskatchewan Ministry of Health failed to publicly report any COVID deaths from Jan 6 to Jan 21 raises a multitude of unaddressed concerns & questions. As the responsible Minister, Paul Merriman must address these 🧵(1/12)
To date the only proffered explanation for this serious error is that someone in the Ministry of Health failed to turn on a filter after an annual reset of the Ministry's Panorama data management system. This was a critical incident that warrants deeper analysis (2/12)
The ultimate purpose of critical incident analysis is too reduce risk of future errors by identifying & rectifying policy & procedure flaws & deficiencies. Where human error is identified as the cause of a critical incident, steps must be taken to bolster safety (3/12)
The development & rigorous frequent application of check-lists shield us from harm in many facets of our daily lives. Airline pilots go through a detailed system check before every take off. They also do a visual exterior inspection of the aircraft. (4/12)
We rely on myriad electronic warning systems like smoke defectors & CO detectors to protect us from harm. Optimally effective data management systems have many inherent warning systems. Is the Panorama system used by @SKGov state-of-the art or aged? (5/14)
Data management systems may capture data through highly sophisticated scanning systems or may rely upon manual data input. My understanding of the Health Ministry operations is that it relies on manual input of COVID death data from Medical Certificates of Death (6/12)
If one or more human beings were manually entering COVID death data in Panorama between Jan 6 & Jan 21, why were they not concerned that no deaths were being publicly reported during this long interval? Were no "alarms" going off anywhere in the Ministry? (7/12)
I would liken this situation to electronic heart monitoring in a hospital. If the monitor shows a "flat line" nurses rush to the bedside. If they discover that an electrode became detached, they correct the problem. If there is a cardiac arrest, they trigger a code (8/12)
It boggles my mind that a 15 day gap in reported COVID deaths did not trigger any alarms in the minds of anyone in the Ministry of Health, up to and including the Minister of Health. Such blind acceptance of data that aligns with one's preferred narrative is worrying (9/12)
It is unclear to me if this human error occurred in the Ministry of Health or in @eHealthSask . The boundaries between those 2 agencies are now very blurred since the Minister abolished the eHealth Board. This needs to be clarified. (10/12)
The Health Minister also needs to determine if there is some logistical management competence/capacity gap in the Ministry of Health, disclose his findings to us & take pragmatic steps to fill that gap (11/12)
Finally, Minister Merriman needs to schedule a press conference on Monday, January 24, to personally address all of these concerns & questions. It was not appropriate that he defaulted to the Chief Medical Health Officer to do this. Step up and lead. (12/12)
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More from @DennisKendel

Jan 21
We need clarification of the policies & process for identifying COVID deaths in Saskatchewan. I'll explain what I know about the process & will encourage others to fill the gaps in my knowledge base 🧵 (1/7)
Following every death that occurs in or out of hospitals, a physician must very promptly complete & sign a Medical Certificate of Death. Funeral homes cannot proceed with embalming or cremation of the body before they receive this Certificate (2/7)
Death causation may be multi-factorial. For this reason the Medical Certificate of Death captures this information:
1) Immediate cause of death
2) Antecedent causes
3) Other significant conditions contributing to the death
(3/7)
Read 8 tweets
Jan 20
As a responsible Saskatchewan citizen I cannot remain silent in the face of what I perceive to be a dangerously irresponsible COVID communication strategy I see being followed by @PremierScottMoe at this crucial point in the protracted pandemic 🧵(1/12)
It's understandable that many citizens are experiencing a growing sense of fatigue in our struggle with COVID. We all hunger for some hopeful news about an impeding end to this pandemic. We're like a patient with a serious cancer diagnosis hoping for an imminent cure (2/12)
In communication with a patient who has a serious cancer diagnosis, responsible physicians always include messages of hope but they do not shirk their professional obligations to be truthful even when that truth is hard to hear (3/12)
Read 13 tweets
Jan 19
Drawing upon my career experience in organizational management & provision of consulting services, I'd like to share some observations about important differences in these two functions & their complementarity
🧵 (1/14)
Management structures vary considerably based upon the size & complexity of organizations. Role titles include Chief Executive Officer (CEO), Chief Operating Officer (COO), Vice-President (VP), Director, Unit Manager, etc. (2/14)
Management involves decision-making. The granularity of decision-making authority varies with the most macro management decisions being vested in the CEO. There is usually a laddered approach to accountability for decision-making (3/14)
Read 15 tweets
Jan 18
Sask. minister says former political staffer is qualified for SHA leadership role | CBC News cbc.ca/news/canada/sa…
A memo distributed to SHA staff says Wilson will "provide executive leadership aimed at strengthening collaboration between the SHA, Ministry of Health and other key partners in support of achieving and reporting on priority enterprise initiatives." (1/3)
The Deputy Minister of Health is already an ex offico member of the SHA Board so its difficult to see how Wilson can add any value in the relationship between the Board and the Ministry of Health (2/3)
Read 4 tweets
Jan 18
As a Saskatchewan citizen I invested an enormous amount of time & energy into the process that culminated in the creation of the SHA. I am deeply concerned about some of the things that are currently happening at the SHA. I believe all citizens should be concerned (1/21)
Through evidence from high quality health services research & feedback from patients/families, in 2016 concern arose that delivery of health services through 13 autonomous geographically-defined RHAs was yielding fragmented patient care (2/21)
On August 18, 2016, the Government of Saskatchewan appointed a 3 member Advisory Panel on Health System Structure to review the Regional Health Authority structure. The Panel was given 4 well defined mandates & asked to submit its report in 3 months (3/21)
Read 21 tweets
Jan 17
Minister Merriman said about Raynelle Wilson, “What we needed was an individual who was able to help out with the logistical side of the SHA,” Merriman said. “We are in a challenging time with our health authority & we needed to have the right people in the right places.” (1/5)
That begs the question "What does the logistical side" really mean. The term "logistics" is generally understood to mean "the detailed coordination of a complex operation involving many people, facilities, or supplies."
(1/2)
"Logistics" within @SaskHealth is managed by the Chief Operating Officer (C00). That position is currently filled on an interim basis by Derek Miller, a very competent member of the SHAs Executive Leadership Team (ELT).
(1/3)
Read 5 tweets

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