BREAKING - Spotify is no longer letting people cancel subscriptions.
Their customer service system is completely overwhelmed. People asking to cancel are being told they cannot.
Presumably Spotify will allow cancellations again at some point once their system is not so flooded.
Share any interactions you’re having with them.
Share any interactions you’re having with them.
To answer the first question y’all are asking
No, preventing people from canceling is not legal. It’s a deceptive business practice and forbidden in every state I know of. Also violates FTC regs.
If this lasts hours, it’s a tech issue
Longer, it becomes a legal issue
No, preventing people from canceling is not legal. It’s a deceptive business practice and forbidden in every state I know of. Also violates FTC regs.
If this lasts hours, it’s a tech issue
Longer, it becomes a legal issue
Next question answered:
If you try to cancel Spotify but can’t, take a screenshot, plus send an email to customer service and save that.
Then if you still can’t cancel and they charge you for February, challenge it with your credit card company — and you’ll have receipts
If you try to cancel Spotify but can’t, take a screenshot, plus send an email to customer service and save that.
Then if you still can’t cancel and they charge you for February, challenge it with your credit card company — and you’ll have receipts
Update: some folks are reporting they were still able to cancel this evening; others are getting error messages. Keep sharing more below.
Another way to cancel Spotify: remove your credit card from your profile.
Otherwise sounds like some folks are managing to cancel but a lot of folks are having trouble. Keep trying!
Otherwise sounds like some folks are managing to cancel but a lot of folks are having trouble. Keep trying!
https://twitter.com/brianrayguitar/status/1486900006426603520
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