The issue is that if you complain to streaming services directly, there’s no real oversight. They can choose to listen or make a change, but its up to them.
Channel 4 new statement on subtitles:
- They say that subtitles are being tested on Channel 4 and More 4 during the day. They said that live subtitling was also possible for Stand Up to Cancer.
- Bake Off, Gogglebox and Extra Slice will have subtitles on catch-up on All 4.
- They add “we know it is not good enough, but it’s a start.”
- They say fixing it is a ‘complex job’ and all testing has been overnight to not risk C4 falling off air again.
- Full access services might not be available until the middle of November (!)
- Cannot rush rebuilding new system “but there is considerable amount of work to be done.”
- “Unfortunately, at the moment we cannot provide audio description or sign language services at all. These services were irretrievably lost during the incident…”