Update on cloud outage impacting ~400 customers. As part of scheduled maintenance our team ran a script to delete legacy data from a deprecated service. Instead of deleting the data the script erroneously deleted sites, and connected products, users, and 3rd party apps. (1/5)
Atlassian maintains extensive backup and recovery systems, and there has been no reported data loss for customers that have been restored to date. This incident was not the result of a cyberattack and there has been no unauthorized access to customer data. (2/5)
We know this outage is unacceptable & are fully committed to achieving a full & safe restoration ASAP. So far we’ve restored functionality for over 35% of impacted users & estimate the process to last up to 2 more weeks due to complexity of rebuilds for each customer site (3/5)
We're communicating directly with each customer with full transparency on the length of their outage. We know you have questions. If you’re impacted, please reach out via the existing support ticket. In addition to our direct communication see status.atlassian.com (4/5)
We also want to apologize for the lack of comms on the incident. We’ve been focused on getting all the right information directly to impacted customers, and should have shared more externally. You'll see a more detailed and technical update from us later today. (5/5)
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