Failing to optimize for their exit.
-No metrics tracked
-No financial records prepared
-No idea what they want/can get for their business
Fix that with these 6 tips:
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1) Reduce churn.
Most can improve churn rates by improving their onboarding process, increasing customer service efforts, updating FAQ pages, and adding help articles that keep customers informed.
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2) Outsource development and support.
A ‘passivity premium’ and a non-technical premium can be attached to SaaS businesses that have effectively and reliably outsourced development and customer support.
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