A volunteer just wrote about a family who arrived with an autistic child recently from Ukraine, are in that “temporary” dorm in 11th district. The child only ever eats apples, boiled sausages, and bread. The family asked charity on site if they could help with food, they said no.
I told the volunteer I will personally give the family a Hofer card. If anyone would like to send me a €50 card for this particular family (well and many others if you are feeling generous) please DM me for my address. I can imagine how stressful this must be.
Just got off the phone with the mom. Sharing with permission.
K is from Berdyansk, Zaporozhya, 90km from Mariupol. She fled with her 9yo son who has severe autism and her mother. In Zaporozhya, a volunteer convinced them to get on a bus for Austria. Why? To fill the bus.
When the bus reached Lviv, K asked about Poland, because a woman she knows from Ukraine social services back home is now in Krakow, and suggested K to go there. Again, she was told, the only place for you is in Vienna. Bus brings the family here.
Here in Vienna she is told she will be taken to a dorm where there will be people able to help her and her son with special needs. Except, it is simply the temporary dorm in the 11th district and there are no special services. They have been there 5 days.
Now K has been told she must get on a bus to Linz in the coming days. What awaits her in Linz, no one told her. I warned against getting on any bus when you don't know where it is taking you, and K is afraid of being left homeless if she doesn't.
She needs our collective help.
I will meet the family tomorrow and give them a Billa card (thanks to the volunteer who sounded the alarm and a kind twitter reader who sent me €50 to pay for the card). They want to go to Poland, to Krakow, and will need autism services. Does anyone how? I can do train tix.
If they stay in Austria (which I frankly don't advise given how much money is being paid out here and how long it takes to get it), please let me know if there are autism resources or organizations who might help. K says her son has a severe case: medication, overnight nappies.
Now I must connect K to other women in her building also coming to see me tomorrow to make sure they can find their way together on public transport. She has never been outside Ukraine before and is terrified, but doing the right thing, asking for help.
Also if anyone somewhere else in Europe wants to help a 9yo autistic boy, his mom and grandmother, please get in touch. I will put them on a train. I can do that. I am so worried about what will happen to them if they stay here. It is impossible without an advocate. Impossible.
With each month that passes, the refugees arriving in Europe are more vulnerable. Those with access to information and money got out first. Those coming now, many have never been abroad, stayed until last minute. They are not nearly as independent. Scared. Overwhelmed.
This is coinciding with a winding down of the “welcome” culture: everyone is tired, donations and money are running out, volunteers are burned out, many locals are no longer really sympathetic, zero housing left in many cities, overworked social services, etc. A perfect storm.
I would love to write an op-ed about the situation on the ground in countries like Austria because we need to raise awareness and funding. Our supermarket gift card line is ridiculously long. Ukrainians with no money left are desperately asking for help. The state? Radio silence.
The situation for many Ukrainians in Austria (not all before I am reminded again of the fancy cars and no those folks are not helping their compatriots) is so bad that when you describe it at a dinner party, as I did last night, you get looked at like you must be making it up.
And that’s how the government gets away with it. Because it cannot be *that* bad surely people are not actually going hungry surely Tanja is just overly emotionally invested at this point and must be exaggerating she really should take some time off.
So I circle back to “no one can live on €215 per adult and €100 per kid while being banned from working” and then there are sad nods of the head and the subject changes before you ruin the mood in this beautiful setting after all they didn’t ask for a war on their doorstep.
«Спасибо.Карточку получила,продукты купила на 50 евро.»
Дуже дякую за Gutschein! Сьогодні отримали.
Love this mix of Ukrainian and German. This woman asked us to send a card to her granny who is a refugee.
«Добрый день, Таня! Вся наша семья (я, мама, сестра и её сыночек) благодарны Вам и всем австрийцем, которые помогают украинцам в это тяжёлое для нас время. Ваша помощь не только материальная, а ещё и духовная.
Сегодня всей семьёй сделали покупки»
Forgot to write — yesterday I shared the website with an American keen to help Ukrainians in Europe. He said he wasn’t sure how Americans would feel about donating in Austria, a rich country. That’s an angle I hadn’t considered. And a fair argument. To which I would say:
Austria received waves of Ukrainian refugees due to its geographic location. The government here is not refugee friendly, nor does it even pretend to be. The state refugee support framework is designed for failure. Many Ukrainians would come to America if they could; they cannot.
We at cards-for-ukraine.at do not have a monopoly on taking money and buying supermarket gift cards with it and then handing those cards to Ukrainian families in need. Anyone can do it. Any charity, any government office, any church — this is not rocket science.
At the moment I have an “in person drop off” waiting list of 11 and a “by post” waiting list of 20 with addresses across Austria. This morning I sent out 16 cards: 15 Penny and 1 Spar (Tirol). It’s a constantly moving assembly line. New requests. Photos from happy customers.
But this is the real kicker. This is the waiting list on the website. This many families are still waiting for cards. We can’t send what we don’t have funds to order. Anyone with a credit card or IBAN can donate here in two clicks: cards-for-ukraine.at/donate
Today was/is totally crazy. End of a 4-day weekend. This was the “Ukraine free tickets” line as I was leaving. The problem remains: it is a mix of freshly arrived, exhausted people who just came from Ukraine, and those still hoping to see Europe for free. A🧵
My first customers today were a husband and wife in their 60s who escaped occupied Kherson (“under bullets”) and needed tickets to their daughter in Germany. Tickets only for 5:30am tomorrow. Take them to Caritas. Book cots to sleep at station. Room opens 22:30. First, cafeteria.
I helped two groups of deaf people, a half dozen each, adults & kids, get tickets to Munich. They were tourists, from the look of it. We chatted by texting on our phones and showing each other the messages. Tomorrow morning 6:30. No idea where they are sleeping.