How to guarantee employees don’t do what you want them to do:
1) Don’t tell them what you want (Expectations):
A) Never tell them what you want.
B) Don’t record it anywhere if you do.
C) Never ask about it again (or frequently)
D) Never give them the metric you care about.
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2) Don’t train them on how to do it:
A) Make sure they don’t know how to do it.
B) The way you want it done.
C) Within the context of their workload and other tasks.
D) Don’t document the training so you/they can refer back to it.
3) Don’t motivate them to do it:
A) Don’t explain how it helps the company overall (make it feel pointless)
B) Dont explain how it helps others in co.
C) Dont explain how it helps the customer.
D) Dont align the task to the values they claim to have
E) Dont reward financially