Hi, @AnthemBCBS: I have a preemie baby who can’t get his life-saving medication because you won’t cover it without me speaking to someone about pre-authorization. For 3 days I’ve been leaving messages and getting lost in phone trees. Can someone please DM me? We need to talk.
UPDATE: thanks to #MedTwitter someone did reach out to me but we still have no resolution. At 3PM I was told that the situation was resolved but when the family called the pharmacy, they were told that it was actually NOT authorized.
Then I spoke with someone else an hour later and they told me that @AnthemBCBS 'escalated the claim' but it is still not approved. This patient's father and I have each spent hours on this and we are still no closer to getting this done.
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