#TechnologyFrustrations... a (probably) rather long thread ... So for a few weeks now I have been totally unable to print to either of my two @HPSupport wireless printers. From my HP laptop. Suspect a @Windows update may be to blame, but don't know for sure because none....
... of the virtual or online tools can say what the issue is with either of them. So in desperation I have contacted HP Support here on Twitter. A DM (because we are following each other since a previous problem back in 2018) from them advised that a response may take up to 2 hrs
... and the @WhatsApp HP support line also apologises that it may take 'several minutes' for a live agent to get back to me (this was 20 mins ago). Now I am NOT having a go at @HPSupport , it is what it is. BUT I just wonder, this kind of service delay seems to be happening ...
... more and more, and I want to try to understand WHY. Is it because the world (or perhaps just the UK?) is slowly filing up with older people who have now left paid employment? Is it because the number of younger techies has dropped as older ppl leave the workplace?
... or is it that there are enough people out there to do these jobs, but they were laid off during the damn pandemic, and never re-employed? Suspect the answer lies somewhere between the two ... what do you all (whoever sees this) think? Am I alone in thinking a 2 hour wait...
... is just awful, and NOT good customer service? More and more you see these 'virtual assistants' that are not people and are pretty much useless, total waste of time. I have never yet found one that helped in any way. It's the same with phone help lines - even the @TheAA_UK
... now make you go to an App on your Smart Phone to request roadside help, as my hubby discovered a while back when he had a problem en route somewhere. He gave up & drove home in 'limp mode' as he simply could not get through to a human being. Madness, &potentially dangerous.
I would be interested to hear thoughts on the above. I don't think it's just me, is it?
• • •
Missing some Tweet in this thread? You can try to
force a refresh
