#PrintingSaga Finally, after two days and over 3.5 hours on a WhatsApp chat session with @hpsupport, I have the answer to my printing issues. But no thanks to HP support!! Turns out, for whatever reason, the inkjet printer could only see my mobile phone network/hotspot, NOT...
... our main @virginmedia router, which has always been our wireless network. The very patient & (I thought) helpful support agent in North India took me through so many troubleshooting procedures over the two sessions (had to break off the first b/c of prior engagement after....
... 2 hours plus so they kept it open for 24 hrs) but eventually concluded that it was a hardware issue & i would need to take it to an @HP repair centre. Said I didn't know any so gave my postcode & they gave me a list of places in London, Norwich, Essex.. miles away & not ...
...practical for a printer with warranty ran out in 2018. I was resigned to scrapping it & buying a new one. Then hubby asked 'is it connected to your mobile?' I looked at him. he looked at me. He said on the tiny printer screen it seemed to be underlining what looked like ...
... a mobile phone. Which was so small i hadn't been able to see it (my eyesight is not great. neither is his but its better than mine!). so I tried printing something from my mobile... bingo! Now what annoys me is that I sent LOADS of screenshots to the @HPSupport agents over
... the 2 sessions, some of which clearly showed the network the printer was showing was MAC etc. Now I had seen that but being only semi-IT-literate, did not grasp the significance. But i'd told the agent I was on Windows 11. Not once did they ask if i was PC or MAC laptop....
... now I don't know why they didn't.. was it ignorance (unforgivable if you're in a support role, surely) , laziness, or they just didn't really look at my images properly? I am relieved to have (kind of) sorted the problem - i can now print again, but for some reason the
... inkjet refuses to 'see' our Virgin Media network even though we followed all the recommended steps (turning mobile right off, turning mobile's hotspot off, rebooting router, etc etc). But I can live with having to print from my phone - even if it means emailing stuff to..
...myself so i can pull up image etc on phone and then 'print' from there.... However, that's not all. @HPSupport agent said they could not help me with the laserjet printer, I'd have to phone this number.... so I thought no way can i spend another x hours on the phone to an
... another agent who probably won't know diddly squat either.... so I removed the laserjet from my printer list, because it was showing it but it had no drivers (they'd vanished somewhere somehow). so I went online from my laptop, went to @HP site and downloaded the software &
... drivers for my printer make & model. then attached the lead from printer to laptop & installed everything. removed the lead. and printed a document. Hurrah!!! But i now feel exhausted... and very cross that @HPSupport would have had me spend money on a
.. 'repair' on an inkjet printer that didn't need it. So whilst I still stand by @HP products as being the most reliable I've ever used (laptops & printers) I will never waste my time with @HPSupport again. I feel the agent was doing their best, but they clearly had ....
... insufficient training/skills to see what should have been obvious to someone in a support role. I'm just the end user & NOT an IT expert, maybe I should have twigged but I didn't. that's their job. End of Rant, hope you enjoyed the tale! 🙂 disappointed @HP customer.
@threadreaderapp would you please unroll this thread for me? Thank you!
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