When we hand over copies of our driver's licence - we “over-share” personal information that could potentially compromise our security - see previous post ➡️ linkedin.com/posts/victordo…
Recently @Optus informed the Australian public of a major cyber-attack.
Optus is conducting a forensic analysis to understand the exact number of customers affected - and the type of information that has been compromised in each case.
Behind the scenes the @NSWCustomer, @TransportforNSW, Cyber Security NSW, ID Support and Registry of Births Death and Marriages - are working with Optus to make the process of re-issuing of NSW identity documents as seamless as possible.
Customers who are notified by Optus that both their Driver Licence number and their Driver Licence card number have been compromised are strongly advised to apply for a replacement licence ➡️ service.nsw.gov.au/transaction/re…
Customers should contact Optus via the My Optus App or by calling 133 937 if they require further assistance or advice regarding the status of their case.
For people living in NSW, who require assistance in replacing their Driver Licence or Birth Certificate - we have established ID Support NSW. If you need assistance, phone 1800 001 040 (Monday to Friday, 9am-5pm).
1. Firstly I am sorry it has taken several days to reach this landing. People are understandably stressed and need a pathway forward.
2. I can confirm Optus will contact customers in coming days to confirm whether or not they need to apply for a replacement driver licence.
3. People in NSW with a digital driver licence will have an interim card number issued instantaneously via the Service NSW app. A new plastic licence card will be issued within 10 business days. Information can be found here: service.nsw.gov.au/transaction/re…