First, I had to send a letter to New York with details to see if he’d be interested in doing the interview. I use an electronic mailing service where I can upload letters and background materials to save a trip to the post office. We started this in July.
Then, I had to wait for New York to call me. We couldn’t schedule a call, because his phone access is unpredictable, especially with all of the random COVID lockdowns.
If a call with a Texas area code and “Norco Conservation Camp” comes up, I know it’s from CDCR.
Calls from prison come in on weekends, sitting on a deck in Tahoe, or driving across the state.
Once I talked to New York, I had to let Suave know when New York would try to call. It took a few tries of New York calling me to let Suave know when he’d be calling.
Because New York is still in San Quentin, Suave had to help organize the interview recording on his end and get the audio file to me. Phone calls are limited to 15 minutes each, so it took three calls with the “this call is being monitored and recording” in the background.
Then after I got the files of the recording, I got a transcription and sent New York a hard copy in the mail, along with some notes about what to highlight. There were a few more things we wanted to touch on, so it took arranging a follow-up call with Suave. Repeat the process.
Finally, New York sent me an edited, typewritten Q&A, which we scanned in and covered from a PDF to a word doc. The rest was a more traditional editing process, with a few quick checks on the phone.
None of these steps is especially time consuming by themselves, but this means pulling together an interview like this can stretch out over weeks. Some prisons in California have GTL tablets, but San Quentin hasn't distributed them yet so we have to rely on USPS.
So all of this is to say — the work that orgs like @prisonjourn, @empowermentave, @scalawagmag and @PENamerica are doing with inside writers takes a lot of patience and flexibility. I learned a lot from talking to them when I started this beat last year.
I've asked some of the incarcerated students I write to in different states to try @FAFSA's 1-800-433-3243. From @WACorrections: "When I try the number it says, 'Your account has been restricted by the correctional facility.' I tried both prepaid and collect."
From @NCPublicSafety: "I tried the number and as I suspected I can't place 1-800 numbers from the prison phone. So, anyone who has to deal with GTL is not going to be able to call about Federal Student Aid from prison."
So far only @MichiganDOC is on the nice list. See page 14, effective as of 12/20/21. (But that comes with a caveat: none of of the women at Huron Valley knew the number had been added until I asked about it in April). bit.ly/3ShvrE6
This is my research into the Kafkaesque user experience offered by @FAFSA when chatting with the Federal Student Aid Information Center to find out very basic contact information for an incarcerated borrower.
This means that unless an incarcerated borrower is at the rare prison that has approved the 1-800 number for @usedgov or there is a prison staff who helps them call, they have no way to find out basic #studentloan info like servicer or balance, even if they have outside help
People in #prison don't have internet, most prisons don't allow 1-800 calls, @FAFSA doesn't have a non 1-800 number, there's no physical mailing address, and the Federal Student Aid Information Center said they wouldn't talk to someone else, even if they had a POA