I go to a dorm to deliver a card to an old man. I meet an elderly woman and her husband in a wheelchair from Zaporozhye. They need to get a taxi to Wien HBF. Organization on site says it cannot pay. So I order a Bolt and go with them. 
She cannot manage alone with these bags and the wheelchair but somehow we get here with the help of the driver. We get a train ticket to Poland for today but no seat reservation nor wheelchair service. So I leave them and now queue at another ÖBB kassa in the hope of a miracle.
There are no more aid workers on site only translators at the ÖBB kassa and I assume that is only until the end of this month. I do not know how two old folks can make this journey. I feel utterly powerless. They were evacuated to Lviv by German volunteers in ambulances.
From there they were put on a free bus to Vienna by volunteers even though they actually need to get to Poland where family is waiting for them. They spent three nights in a Vienna dorm and then expected to leave with no pre-planning. They have no international passports.
Europe’s humanitarian response might have decided the war is nearly over, but it is not. The 11th district dorm residents received registration finally but no pocket money yet. They beg me for aid I don’t have. It is very frustrating. Like you see something no one else does.
Miracle happened! The other kassa sold me a seat reservation and the security guards from @unsereOEBB kindly promised to help the couple get on their train. I leave with a good conscience. They wouldn’t accept food drink or money. It’s the wife’s birthday today.
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