I went to a film festival tonight. The website page for the showing said the film is captioned, and the theater has the captioning device. I was excited to catch it!
And off I went, and inquired with theater staffers about the device 30 minutes before the film. I talked to three people and they told me the film had subtitles (like translation) but not captions for all of the dialogue.
I wish I could make that work, but I need captions for all of the film's dialogue in order to follow. Festival staffers told me it was an issue of the production, new information about the captions, and not updating the website in time.
Anyway, I'm not mad at them. I'm aware of the constraints: juggling a festival, production resources to caption, and so on. It's just disappointing. #Accessibility is so important. It's not fun going out and having things not work out.
(Anyway, they refunded me, and comped a ticket to another film that they double-checked is captioned. I'll be back and hopefully all goes well!)
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