Thread by @STATter911

(1) NEW: Once again, DC 911 failed to effectively use the technology DC residents paid for to confirm an address. They missed the location of a car crash by almost 3 miles & lost 12 minutes, even though the correct information was available to them. (more)

(2) At 3:58 Tuesday morning, DC 911 dispatched @dcfireems Engine 10 & Ambulance 3 to 12th St. & Maryland Ave. in Northeast for a crash. (more)

(3) At 4:06 am, Engine 10 reported they found nothing at 12th & Maryland in Northeast and asked the dispatcher to check back with the person who called 911. (more)

(4) At 4:09 am, almost 3 minutes after Engine 10 asked for the call back, Engine 10 asked again. They were told to standby as the dispatcher continued to talk with the caller. At 4:10 am, the dispatcher confirmed the correct address was 12th & Maryland in Southwest. (more)

(5) At 4:11 am, 12 minutes after the initial, wrong dispatch, DC 911 finally sent other @dcfireems units to 12th & Maryland Avenue SW. Somehow, DC 911 staff either failed to see or ignored information that would have told them much earlier this call wasn't in Northeast. (more)

(6) STATter911 has learned location determining technology (LDT) showed the 911 caller was approximately 150 feet from 12th & Maryland in Southwest. This should have alerted 911 staff the Northeast address they typed in & data from the caller's phone were in conflict. (more)

(7) If you recall, a similar thing happened when a car crashed into a building at 14th & Florida NW nine days ago. @dcfireems was sent to 14th & Florida NE first. (more)

https://twitter.com/STATter911/status/1605566024933265408

(8) These two failures are far from isolated incidents. It's a systemic problem. This specific issue was a key finding outlined by @ODCA_DC in its report more than a year ago. The report made clear @OUC_DC staff doesn't trust using LDTs to help confirm addresses. (more)

(9) The @ODCA_DC report said the failure to use the technology is really a cultural one. The report blamed leadership: "The work environment is lacking oversight, mentorship, & guidance." (more)

(10) Meanwhile, @OUC_DC continues to be run by a lame duck acting director whose name was withdrawn from nomination by @MayorBowser because she didn't have the @councilofdc votes. Good move by the Council, but someone needs to get solid leadership running OUC ASAP. #FixDC911