@MiIndiaSupport
I've ordered the #MISmartband6 product through #MI App as per the details below. The product was not working after 2 hours. It was neither charging nor switching ON on the first day itself.
Order ID : 5221226964500143
Product Serial Number : 32095/10248498
<1/7>
I've ordered the #MISmartband6 product through #MI App as per the details below. The product was not working after 2 hours. It was neither charging nor switching ON on the first day itself.
Order ID : 5221226964500143
Product Serial Number : 32095/10248498
<1/7>
@MiIndiaSupport @MiIndiaSupport
Order Date : 25-Dec-2022
Received on : 28-Dec-2022
I've rushed to the near by MI Authorized service centre "RITHU COMMUNICATIONS" located in Thirumanalam - 625706 on 30-Dec-2022. They have taken the product for checking.
<2/7>
Order Date : 25-Dec-2022
Received on : 28-Dec-2022
I've rushed to the near by MI Authorized service centre "RITHU COMMUNICATIONS" located in Thirumanalam - 625706 on 30-Dec-2022. They have taken the product for checking.
<2/7>
@MiIndiaSupport
They have asked to wait for 2 days and finally accepted for replacement on 02-Jan-2023. (Delay due to new year holidays as communicated to me).
The replacement booked by the service centre and product was received to them on 04-Jan-2023.
<3/7>
They have asked to wait for 2 days and finally accepted for replacement on 02-Jan-2023. (Delay due to new year holidays as communicated to me).
The replacement booked by the service centre and product was received to them on 04-Jan-2023.
<3/7>
@MiIndiaSupport @MiIndiaSupport
The details of the replacement order are as below.
Order ID:2235022010316443
Product serial number: 32095/10248644
The service engineer opened the packaging and confirmed the product and handed over the replacement product. I've checked the product at home
<4/7>
The details of the replacement order are as below.
Order ID:2235022010316443
Product serial number: 32095/10248644
The service engineer opened the packaging and confirmed the product and handed over the replacement product. I've checked the product at home
<4/7>
@MiIndiaSupport @MiIndiaSupport
The new product also didn't switch ON and was not charging. I immediately communicated the same to the service engineer over phone and handed over the product by next day on 05-Jan-2023. Service centre ppl has not given any tracking no. or acknowledgement
<5/7>
The new product also didn't switch ON and was not charging. I immediately communicated the same to the service engineer over phone and handed over the product by next day on 05-Jan-2023. Service centre ppl has not given any tracking no. or acknowledgement
<5/7>
@MiIndiaSupport @MiIndiaSupport
After facing this, I lost the trust on #MI Product #Quality. Both the product packing was done on Oct-2021. But currently the product is being dispatched to customers after 1.3 years without any quality check. Even if MI is going to provide the replacement,
<6/7>
After facing this, I lost the trust on #MI Product #Quality. Both the product packing was done on Oct-2021. But currently the product is being dispatched to customers after 1.3 years without any quality check. Even if MI is going to provide the replacement,
<6/7>
@MiIndiaSupport @MiIndiaSupport
I don't think quality will be ensured by #XIAOMI #MI again. Hence, I don't need replacement and kindly refund the amount as I don't believe in the quality of MI products as of now.
Complaint number for your reference: WOIN20230107000095.
<7/7>
I don't think quality will be ensured by #XIAOMI #MI again. Hence, I don't need replacement and kindly refund the amount as I don't believe in the quality of MI products as of now.
Complaint number for your reference: WOIN20230107000095.
<7/7>
Update : 14-Jan-2023
I've received a call from Xiaomi to visit the authorized service centre for the replacement product on 12th Jan. But they asked to wait for a day for checking the product before delivery. On 13th Jan, service centre has told that the 3rd time replaced product
I've received a call from Xiaomi to visit the authorized service centre for the replacement product on 12th Jan. But they asked to wait for a day for checking the product before delivery. On 13th Jan, service centre has told that the 3rd time replaced product
is also defective and not switching ON. But they didn't commit further abt the solution. This time the product is packed on Jul-2021. Waiting for the reply. But in the mean time, the product is de-listed from MI Home website. Atleast a +ve step from MI to stop further frustration
My Humble req to @MiIndiaSupport @Xiaomi @XiaomiIndia @s_anuj @hawkeye @atytse..
Kindly refund my money or give me the option to buy a different product instead of replacement.
Kindly refund my money or give me the option to buy a different product instead of replacement.
@threadreaderapp unroll pls
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