As a practice, we may finally have a system that strikes right balance between access, continuity of care, and improved patient/staff satisfaction.
So what are patients currently complaining about to us? A 🧵
So what are patients currently complaining about to us? A 🧵
@NickFerrariLBC spoke to @ClareGerada on @LBC today to discuss why 1 in 4 patients “still can’t see a GP”. As opposed to asking how, despite the current staff shortages, 3 in 4 patients *still* manage to see a GP. Common themes seem to be coming through…
“I can never get to see a doctor”
Fairly easy to defend this one, usually by looking them square in the eyes during our face to face consultation, booked earlier that day, and politely correcting them.
Fairly easy to defend this one, usually by looking them square in the eyes during our face to face consultation, booked earlier that day, and politely correcting them.
“I can never see MY doctor”
1. We aren’t your property
2. That Dr isn’t in today as it’s their day off. To recharge, rest and recover. Otherwise the 2 day wait to see them becomes a 362 day wait, when they are off sick through burnout.
1. We aren’t your property
2. That Dr isn’t in today as it’s their day off. To recharge, rest and recover. Otherwise the 2 day wait to see them becomes a 362 day wait, when they are off sick through burnout.
“You’re still doing everything over the phone”
For some initial contacts - yes. But for the vast majority of cases, we now offer the appt of your choice (or use @accurx to send you a link to book appt at a time that suits you). Also-shock horror-some patients prefer a phone call!
For some initial contacts - yes. But for the vast majority of cases, we now offer the appt of your choice (or use @accurx to send you a link to book appt at a time that suits you). Also-shock horror-some patients prefer a phone call!
“It’s taken me ages to book this appointment”
If you WANT to wait for a specific clinician - maybe you’ll have to wait. If you NEED to see a clinician asap, we always offer this now.
If you WANT to wait for a specific clinician - maybe you’ll have to wait. If you NEED to see a clinician asap, we always offer this now.
“Why are you fobbing me off to the [insert healthcare professional role here]”
The clue is in the term. PROFESSIONAL. Fewer available GPs means expanding (and improving) our workforce
The clue is in the term. PROFESSIONAL. Fewer available GPs means expanding (and improving) our workforce
If I need to buy some fitted wardrobes, do I get mad that my initial appointment is with the sales rep, instead of the installer? No, because they each have their own individual strengths. Same applies to #TeamGP
“The practice isn’t what it used to be”
Correct. We are now more accessible, have a broader range of staff, doing more with less resource, and managing far more complexity in the community. All whilst still getting regular beatings by the press.
What more do you want??
END
Correct. We are now more accessible, have a broader range of staff, doing more with less resource, and managing far more complexity in the community. All whilst still getting regular beatings by the press.
What more do you want??
END
@Parody_RCGP @TheSecretDoc @DrSimonHodes @dave_dlt @DrSelvarajah @DrNeenaJha @ClareGerada @drgandalf52
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