GP Appts - Workflows - Thread🧵
Annual reviews- predicable constant flow
Monthly - some Chronic disease follow-ups/Mental Health/ Acute follow-ups - more predictable
Acute - illness/change in condition/seasonal/variable
Urgent - unwell/need treatments/assessments
#TeamGP
Annual reviews- predicable constant flow
Monthly - some Chronic disease follow-ups/Mental Health/ Acute follow-ups - more predictable
Acute - illness/change in condition/seasonal/variable
Urgent - unwell/need treatments/assessments
#TeamGP
Is it possible to manage flows through GP surgeries better
Annual reviews for chronic disease
A birthday month spread throughout the year
Pre-booked months ahead of time
🧵/2
Annual reviews for chronic disease
A birthday month spread throughout the year
Pre-booked months ahead of time
🧵/2
Reviews
Also reasonably predictable numbers
Some needing FU from annual reviews
Some FU from acute presentations
Mental health etc
Prebook within the month - arranged at time of previous appt with clinician
🧵/3
Also reasonably predictable numbers
Some needing FU from annual reviews
Some FU from acute presentations
Mental health etc
Prebook within the month - arranged at time of previous appt with clinician
🧵/3
Acute presentation
Illness but not unwell - MSK/Something not right/Pain/Cough
Need to be reviewed in the week
Allocated via triage of urgent / patient choice
Can be very variable / seasonal
🧵/4
Illness but not unwell - MSK/Something not right/Pain/Cough
Need to be reviewed in the week
Allocated via triage of urgent / patient choice
Can be very variable / seasonal
🧵/4
Urgent - triaged from ‘unwell’ / urgent
In certain circumstances booked on the day
straight in - unwell child/suicidal etc
Fever/Acute illness/Severe pain etc
🧵5
In certain circumstances booked on the day
straight in - unwell child/suicidal etc
Fever/Acute illness/Severe pain etc
🧵5
Expectations of patients need to be met with reality of provision
Clear direction of what to expect, when & how
Would this help managed expectation/demand
Ration numbers of appts within clear guidelines
Allow access for the more in need not want
🧵/6
Clear direction of what to expect, when & how
Would this help managed expectation/demand
Ration numbers of appts within clear guidelines
Allow access for the more in need not want
🧵/6
Thoughts #TeamGP
Can we develop appointment booking flows using existing systems?
Would you as a patient understand a system when you know what sort of appointment you need?
What are practices doing
@drgandalf52 @dave_dlt @BenAllenGP @PrimaryCareIT @Parody_RCGP @DrSelvarajah
Can we develop appointment booking flows using existing systems?
Would you as a patient understand a system when you know what sort of appointment you need?
What are practices doing
@drgandalf52 @dave_dlt @BenAllenGP @PrimaryCareIT @Parody_RCGP @DrSelvarajah
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