I was finally subjected to clueless #IndigoAirlines, and some #6E debacle. A thread...
As I usually do, I had called the #SpecialServices, on the #Indigo helpline to request for #ManualAssistance, and was assured the needful will be done.
I was travelling with a friend, who was boarding her flight to Bangalore after me, going to #HydraBad which was something we had informed them when checking in, and being assigned an assistant.
I had a reassigned aisle seat, 6D, as is often done for #PersonsWithDisability . The assigned assistant, Preeti, said she would come back when boarding was announced. But, she didn't, and was nowhere to be found-when boarding began.
My friend went around looking for her everywhere, but there was no sign of her. A lady at the helpdesk tried to contact the airlines desk, and after many nerve wracking minutes, another assistant appeared. Who is still no sign of Priti.
Then began the long Raj to get to the flight, and MINI apologies for the inconvenience caused. Had it not been for my friend, I would have been completely lost and would not have known any way of reaching another assistant.
After takeoff, I was not approached by any cabin crew, neither was I son any of the safety protocol techniques-something which is always done. Essentially, the information about a disabled passenger on board, had definitely not been shared with the cabin crew.
After landing at Hyderabad, I had to ring for the flight attendant, who looked at my face wondering why I had called for her. It was only after I mentioned I was blind, and put Neeta assistance, that she jumped into action.
Since there had been no proper handover from the ground staff, the lady had trouble finding my cabin baggage. It was only after I was met by the ground staff from Hyderabad, that I was able to breathe easy.
It was not an experience I would want to repeat, and hope that #IndigoAirlines will take necessary action to ensure there isn't another case like this to make things scary and difficult for #PersonsWithDisability
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