I bought a new induction cooktop to replace my old, leaky gas stove. Yay! #electrifyeverything!
It has not gone well.
This is a bit of a rant. But more importantly, my story is a window into a critical lesson for those of us racing to save the planet.
1/
It has not gone well.
This is a bit of a rant. But more importantly, my story is a window into a critical lesson for those of us racing to save the planet.
1/
My new cooktop cost almost $2k – and weeks of aggravation – to get wired and installed by a licensed electrician.
Switching from gas to electric cooking is not something an average homeowner can (or should) do by themselves.
But there are no one-stop services for this.
2/
Switching from gas to electric cooking is not something an average homeowner can (or should) do by themselves.
But there are no one-stop services for this.
2/
If only that were the end of it.
The new cooktop didn’t function right – only a tiny slice of the ‘burners’ worked. Likely an internal circuit issue, so I reached out to @frigidaire for help.
(Induction stoves are cool! But they are much more complicated than gas stoves.)
3/
The new cooktop didn’t function right – only a tiny slice of the ‘burners’ worked. Likely an internal circuit issue, so I reached out to @frigidaire for help.
(Induction stoves are cool! But they are much more complicated than gas stoves.)
3/
@Frigidaire After two weeks of discussion, the resulting @frigidaire ‘plan’ is for me to buy new parts and fix the cooktop myself before they send someone to see if it can be actually fixed.
Oh, and the part I need to buy from them is unavailable for the next month.
4/
Oh, and the part I need to buy from them is unavailable for the next month.
4/
@Frigidaire One excerpt from my response to a message last week:
“So, best case scenario, my family and I will go another month or more *without a stove for cooking meals* before you can even schedule a technician to assess the underlying problem in the product you sold me.”
“So, best case scenario, my family and I will go another month or more *without a stove for cooking meals* before you can even schedule a technician to assess the underlying problem in the product you sold me.”
@Frigidaire So what are some lessons here?
1. I am not alone. Many people are having trouble with electrification improvements. We desperately need to #electrifyeverything if we want to save the planet. But we need a laser-like focus on the “last mile” of this effort – customer experience
1. I am not alone. Many people are having trouble with electrification improvements. We desperately need to #electrifyeverything if we want to save the planet. But we need a laser-like focus on the “last mile” of this effort – customer experience
@Frigidaire 2. I do not recommend @frigidaire products. I really can't stress this point highly enough.
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7/
@Frigidaire We have seen this movie before. But it doesn't have to be this way.
@rewiringamerica, @buildingdecarb, @pearlcert and @JoinBPA, @PoweredbyEBCE, @energysmartwv and everyone else that cares, can we solve this?
We can't make it all work perfectly, but we can do better.
8/8
@rewiringamerica, @buildingdecarb, @pearlcert and @JoinBPA, @PoweredbyEBCE, @energysmartwv and everyone else that cares, can we solve this?
We can't make it all work perfectly, but we can do better.
8/8
@Frigidaire @rewiringamerica @buildingdecarb @pearlcert @JoinBPA @PoweredbyEBCE @energysmartwv And of course @sealedhomes @AndyJFrank and @mateosfo (who talked me through one of the tough spots along the way.)
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