Ari Murray Profile picture
May 3, 2023 19 tweets 9 min read Read on X
The greatest luxury brands in the world spend centuries building a brand around exclusivity.

To do this successfully requires a tight control over supply, distribution, and brand perception.

But, a new wave of social media trends is changing everything.

Enter, Goyard 🧵 Image
Lots of luxury brands *talk* about exclusivity, but nobody lives it like Goyard. As they said in an anonymous interview:

“Luxury is a dream, and revealing too much of what goes on behind the scenes would spoil the magic.”

This magic requires tight control of their story.
So what's their story?

Goyard was founded in Paris in 1792 as Maison Martin, a luggage-maker for French aristocrats.

They were even appointed official malletier to HRH Marie-Caroline, an Italian princess who married into French royalty.

She was the first of many royal clients. Goyard's historic storefron...
Goyard's hand-painted trunks and subtle interlocking chevron pattern eventually became companions to kings, presidents, and celebrities—from the Romanovs to the Windsors, Lauren Bacall to Pablo Picasso, the Rockefellers to Marilyn Monroe. ImageImageCole Porter's custom Goyard...A glimpse of Goyard's famed...
Designers were also fans of this ultra-quiet brand.

Jeanne Lanvin, Cristobal Balenciaga, and Karl Lagerfeld (and of course his cat Choupette!) were all lifelong devotees.

That same pattern became a chic little shibboleth signaling status, taste, and means. #iykyk Karl Lagerfeld browses the ...
My favorite blink-and-you'll-miss-it appearance of Goyard these days? Rap songs.

No two groups understand the power and emotion of branding shorthand better than rappers and luxury houses. Noted Goyard enjoyer Lil Ba...From Calvin Harris's song S...Cover art for Fabolous x Li...
Over the years, Goyard has remained fashion’s best-kept secret.

They never advertise.
They never have celebrity creative directors or campaigns.
They never do seasonal shows.
They almost never give interviews.

And they don't sell ANYTHING online. Photographer: Simky Cheung,...
Goyard even has a per-year limit if you manage to nab something from one of their boutiques.

They maintain a set of timeless, artisanal designs year after year. Even Hermès debuts seasonal collections—but not Goyard.

Their entire brand hinges on exclusivity and quality.
These days, Goyard occupies a unique space.

They have the heritage and scarcity of Hermès, but occupy a price point some can justify as an heirloom splurge. (Think: price of a MacBook Pro instead of a new 4-door sedan)

That makes their luxury brand status even more delicate. An artisan hand paints a mo...
With social channels, things are changing fast.

Search TikTok and you'll see this "secret" brand becoming a mainstream status symbol.

Whether as an accessory to TT's "old money" aesthetic or a DHgate dupe, one thing is certain: Goyard has officially gone viral.

Quelle horreur! ImageImage
But for real: horreur.

Goyard's "magical dream" of luxury requires maintaining an absolute chokehold on supply, distribution, and perception.

Lose control of that, and you risk losing everything that makes the brand special.

You might end up as (gulp) the next Louis Vuitton. Image
All is not lost—yet. But Goyard is definitely at an inflection point.

In a way, it's similar to their transition from being a product for royalty to a bag for anyone with the money to buy one.

The way I see it, Goyard has two ways they can regain control of their story. Kim Kardashian carries her ...
Number one: double down on exclusivity.

As other luxury brands like Gucci try to scale, Goyard should throttle harder. Lean into artisan craftsmanship, slow production, and scarcity.

You can't always control your image, but you *can* control access. Image
Number two: limited drops.

This approach is riskier, because one of the things that makes Goyard so special is their staunch refusal to chase trends or constantly crank out new designs.

But! In 2002 they expanded from 2 to 12 colorways to great success.
Limited designs also dovetail nicely with their tradition of customization and bespoke luggage.

(They also recently introduced a special edition of their iconic Saint Louis tote, which is currently reselling for around TWICE the typical price. Just saying.) Goyard's limited edition wh...
The worst thing they could do?

Try to get ahead of the wave of influencer content by trotting out a big celeb campaign. Visibility plays are poison to recapturing the magical mystery that makes Goyard what it is.

(Sorry, Gucci.) Harry Styles and James Cord...
Luxury MUST appeal to emotion. It invites the customer into a rich story, while also offering the thrill of joining a secret, elite club.

Their bags may be at risk of turning into costume pieces, but Goyard has been in this game a long, long time.

I wouldn't count them out yet. Image
If you liked this thread, and you'd like to hear more of my marketing insights (with only slightly less handbag gossip):

Join 34,000+ other executives, marketers, and ecommerce pros by subscribing to my weekly newsletter, Go-to-Millions!

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More from @arihappywick

May 27
They're world-famous brands. They have stores across the globe. But no matter how much cash you have, you can't buy their stuff.

Meet the Unshoppables: luxury so elite, you can't buy it.

(and what that reveals about the counterintuitive laws of luxury branding.)

⌚️🏎️ 👜👇 Image
After I wrote about the Hermès lawsuit, some comments wisely noted that other luxury brands operate the exact same way.

Let's look at these Unshoppable companies, and answer the question: if you have well-heeled customers BEGGING to throw money at you...why wouldn't you take it? A photo of an Hermès Kelly bag customized by Jun Takahashi, via Hermès x Undercover Lab
First, what's an "Unshoppable"?

These are the brands that are so elite—in price point, in availability, and in branding—that choking off the supply is *part of the marketing strategy.*

Let's highlight a few of the most famous examples 👇 Article from the Robb Report: The gatekeepers of the high-powered contemporary art scene are an elite unit whose mission, it seems, is to deter the general public. Of course, this zealous exclusivity is not confined to the world of art. Across many categories of luxury objects or experiences, access to the most hotly contested trophies is restricted to a select few, and the conditions of entry are about more than money. You cannot walk into a Rolex dealership, a Chelsea power gallery or an Hermès boutique, ask for a Daytona, a Jeff Koons or a Birkin and expect to be allowed to buy it.
Read 17 tweets
Apr 7
Anyone else love a luxury lawsuit?

Hermès was recently hit with a class action over (what else?) their iconic Birkin bag.

To really understand the lawsuit, you need to understand the bag.

It's a story of how luxury brands think about—and create—value.

Let's dig in: Image
Hermès is 187 years old, but they didn't create their most famous product until the 80s.

Actress, singer, & style icon Jane Birkin (known for carrying a wicker basket instead of a purse), happened to sit next to the Exec. Chairman of Hermès, Jean-Louis Dumas, on a flight. Image
After battling w/an overhead compartment, she mentioned being unable to find leather weekend bag she liked.

She even asked if they'd consider producing a larger version of the Kelly bag, the brand's 1938 classic (renamed Kelly for another style icon).

Dumas had a better idea: Grace Kelly with the Hermes bag (re)named for her
Read 18 tweets
Dec 27, 2023
When you think of "quiet luxury," you're thinking of The Row.

They never advertise. They barely do press. But they're your favorite fashionista's favorite label.

This is the story of two mogul designers who silenced critics and created one of the most coveted brands on earth:🪡 Image
If you didn't know Mary-Kate & Ashley Olsen started The Row, you're not alone. Their anonymity is by design.

Once a side project, The Row is a case study in building a luxury brand—and setting trends by being anti-trend.

And 17 years ago, it all started with one white T-shirt. Image
First, let's set the scene: it's the mid-2000s.

Logomania, low-rise tracksuits, capris, empire waists, and dresses over flared jeans had the girls in a CHOKEHOLD.

But in NYC, two superstar teens dreamed of a different world.

Ashley Tisdale in a Juicy ensemble with a studded belt.
Beyoncé at MTV in a pair of denim capris and a House of Deréon T-shirt, 2006.
Anne Hathaway at the Ella Enchanted premiere, 2004.
Read 18 tweets
Dec 22, 2023
125 years ago in Cologne, a man was inspired by his love of travel to start a suitcase business.

Just one issue: travel as we know it...didn't exist yet.

This is the story of luxury brand Rimowa, and how their obsession with innovation changed how we travel. Image
In the 19th century, leisure travel was reserved for elites. And they had a *lot* of bags.

Wealthy voyagers traveled by rail or sea, for long periods of time.

Suitcases for these travels were necessarily a luxury product, like the Louis Vuitton steamer trunk, introed in 1858.
Waiting at the Station, Willesden Junction, c.1874 - James Tissot. A painting of a woman with copious trunks and bags and an armful of flowers waiting at a train station.
Image
It was in this landscape, in 1898, that Paul Morszeck founded a Kofferfabrik (literally, "suitcase factory") in Cologne.

At first, he manufactured trunks from wood, just like all his competitors.

Not that his clients cared—staff like porters handled all their luggage. Image
Read 16 tweets
Aug 2, 2023
At a Brunello Cucinelli boutique recently, I asked if a blue sweater I liked came in black.

"No," the saleswoman replied. "Black doesn’t often appear in nature so it’s not inspiring to Brunello."

Incredible!! And very telling.

Here's why: Brunello Cucinelli in the offices of Brunello Cucinelli.
Before I explain, an intro to Cucinelli:

They make some of the finest clothes money can buy—emphasis on MONEY.

But they wouldn't be about to cross $1B in annual sales if "really expensive" was their core value.

Like any great luxury brand, Cucinelli knows story is everything. Image
When you operate at this price point, you need a *very* compelling story. Fine craftsmanship alone simply won't cut it.

A sweater that costs 3 months' rent needs to stand for *AND* against something bigger than itself.

Here's how Cucinelli does it: One of many plaques quoting great thinkers Cucinelli has installed around their headquarters. Translated from Italian, it says: "In human life seek justice, truth, temperance and courage, and you will profit from the supreme good that you have discovered" — Marcus Aurelius
Read 20 tweets
Jun 16, 2023
Once upon a time, one family created something so desirable, it bewitched a king.

They became nobility, before falling into a 100-year slumber.

But this isn't a fairy tale.

It's the story of Trudon, one of the greatest luxury brands you've never heard of.

They make...candles. Image
Cire Trudon is 380 years old. They became a luxury product when candles were still a basic necessity.

Their fans included Louis XIV, Marie Antoinette, & Napoleon I.

So, how does a candle become a status symbol?

It's a story with a lot of ups and downs.

I'll enlighten you: Image
The year is 1643.

After a "fruitful" marriage, grocer and wax merchant Claude Trudon opens a shop on rue Saint-Honoré in Paris. He supplies his special homemade candles to nearby Saint Roche Parish. Word spreads quickly.

(Maybe this is a lesson about marrying well.) An illustration of Trudon's...
Read 20 tweets

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