Thread by @kaushiksr

@makemytrip we have booked the package with Makemytrip for travel dates on 29-May-23. Made the full payment, however we weren't appraised of the situation with GoFirst even on the last installment payment on 04-May-23. On 08-May we get a mail asking us to book the flights 1/n

Despite of us completing the payment the mail from @makemytrip reads as attached in the snapshot.
We have booked the package as a whole with @makemytrip more than two months before the travel dates, not parts like flights, hotel or car.
#makemytrip
2/n

Now @makemytrip can't expect the travellers to book the tickets as the airline fare applicable to individual purchaser and those by the travel/ticketing agents are vastly different (in favour of the agents). There is no PNR number that has been shared by @makemytrip too. 3/n

We have explained to @makemytrip that our travel dates are pretty much fixed between 27-May-23 to 05-Jun-23 as my brother and sister (who is a student) are coming from overseas for a limited time. 4/n

When we booked the complete package, the travel plan didn't have any break-up of the prices for flights or hotel or the local travel. Also @makemytrip 's assertion that the hotels can't be cancelled and it will be a "No Show" is not something to be borne by the Customer. 4/n

If we were to book the tour ourselves we wouldn't have paid a premium to @makemytrip for the travel. We made all the payments on time and now Makemytrip is now resorting to mischief and malpractice by not honoring their commitments. 5/n

@makemytrip should either refund the entire amount without any delay or honor the commitment by providing alternate flight options in-line with the schedule (without any additional cost). Reschedule is not an option for us, as explained earlier 6/n

As of now the flights for 29-May are not cancelled by @GoFirstairways, however looking at the situation with the airlines we want @makemytrip to resolve this at the earliest as we are just a few days away from travel date. 7/n

There are no direct helpline numbers from @makemytrip which makes it even worse to reach anyone one time. Leaves you wondering if you are stuck somewhere and in need of assistance how do you approach @makemytrip 8/n

To make matters worse the supposed traveldesk agent from @makemytrip who calls you to support you gives you the option of losing the hard-earned money that you've paid them for the package or pay the exorbitant alternate flight fares. There is no support from @makemytrip 9/n

@makemytrip one can understand partial refund till the airlines refunds its part, however claiming that the trip would be a "No Show" and asking customer to book the flights is blatant #cheating #malpractice 10/n

@makemytrip by not sharing the breakup of the trip costs, @makemytrip is happy raking in the profits from the customers who pay a premium for the service, however when it comes to loses the buck is squarely passed back to the customers #Cheaters #disgusting

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