Thread by @abhijithgopans

SCAM BY Flipkart?
Bought a @ThomsonTvIndia from @Flipkart and it was delivered on June 5th. The very next day, a technician arrived to install the TV. Unfortunately, he discovered a defect and took the initiative to request a replacement. But, he didn't uninstall the TV.

1/8

Two days later, the delivery guys arrived to pick up the TV, but they refused to take it because it was still installed. Feeling stuck, I immediately reached out to @flipkartsupport for assistance. The executive assured me that they would resolve the issue.

2/8

However, they ended up canceling the replacement request.
Frustrated with the canceled replacement, I persisted and submitted another request for a replacement. This time, a technician from @ThomsonTvIndia reached out and requested pictures of the TV.

3/8

I promptly sent the requested images, and he assured me that the replacement would be approved within 24-48 hours, specifically on Monday. Interestingly, according to the app, the uninstallation was scheduled for yeste rday.

4/8

Disappointed by the lack of updates, I decided to reach out to the Thomson technician once again yesterday. Surprisingly, he redirected me to contact Flipkart for further assistance. Hoping for a resolution, I patiently waited, assuming they might take action today.

5/8

However, to my dismay, nothing happened. Feeling frustrated, Tinitiated a conversation with
@flipkartsupport through the in-app chat, but they are providing vague and unhelpful responses, leaving me with no proper reply.

6/8

Is it possible that this could be a scam by @Flipkart and
@ThomsonTvIndia?

7/8

The fact that they are selling defective devices is concerning, the seller involved is Vision Star. I urge everyone to exercise caution when considering purchasing a TV from @Flipkart. Stay informed and be aware of potential issues. #ScamAlert #ThomsonTVIssue

8/8

@Flipkart hasn't resolved the issue yet.

@flipkartsupport