Retailers like Walmart & Costco redesigned their entire stores around his findings.
Here’s how Paco Underhill learned to control what you buy without you even knowing it:
In the 1980s, Paco Underhill noticed something that would spark a revolution in retail.
Shoppers’ behavior inside stores was filled with patterns, small, often unnoticed actions that determined whether they’d make a purchase or walk away empty-handed.
He started studying people, cataloging thousands of hours of in-store video footage, and digging deep into the “why” behind every decision.
From the direction people turn when entering a store to the amount of space between aisles, every detail impacts their decision to buy