Early on, the founder and exec team make all of the decisions.
But as a company grows, this must change, or else the company will stall & die.
Bezos warns against using a one-size-fits-all approach to decision-making.
For two-way door decisions, empower individuals or small teams to make quick decisions.
For one-way door decisions, elevate to senior executives, and be comprehensive in your analysis.
This approach balances speed and caution, optimizing for both agility and risk management.
3. Embrace the "Disagree and Commit" principle
When team members disagree at Amazon, they voice their concerns.
After discussion, if no consensus is reached, the team commits to a decision.
Everyone supports the chosen direction, even if they initially disagree.
This reduces unnecessary arguments, increases decision-making velocity, and fosters team unity & trust.
This principle allows for diverse viewpoints while maintaining forward momentum.
Most decisions can & should be iterated upon down the road.
Move, learn & re-decide later.
4. Avoid compromise for the sake of agreement
Bezos warns against using compromise as a default resolution mechanism.
Why?
Compromise doesn't necessarily lead to truth or the best outcome.
And it can result in suboptimal solutions that don't fully address the problem.
Instead, Bezos advocates for:
• Seeking objective truth when possible (e.g., using data)
• Escalating decisions to a higher authority when needed
• Using "Disagree & Commit" for subjective matters
This approach prioritizes finding the best solution over reaching an agreement
Take a look at how many companies Jeff owns.
By applying Bezos' decision-making framework, you can drive better outcomes in your business and life.
The key is to recognize the type of decision you're facing and apply the appropriate level of analysis and speed to it.
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$350M worth of these Herman Miller Aeron chairs have been sold.
They're dubbed ‘the finest chair that modern engineering can produce’.
In the story of its development, you will learn a simple truth about all great companies 🧵:
Herman Miller:
• Was ranked as the most admired company in the furniture world 23 times
• Have been displayed at the Museum of Modern Art (MoMA)
• 100s of books have been written about the company and its design principles
Back in 1980s, the American corporate culture was transforming.
As people spent a lot of time sitting in the office, the need for ergonomics became important.
Bill Stumpf and Don Chadwick had recently joined Herman Miller & were tasked to create the "perfect" chair.