Thread by @2wheelsgoodBrum

Here's the 4th of a number of threads of the presentation I made to the teams who run the Operation Snap road crime reporting systems in English and Welsh police forces. This tweet is about feedback on reports made to the police portal.
1/11

Many forces do feedback on action taken by the police to those reporting road crime. But it isn’t universal. And the quality of feedback does vary.
For road crime reporting to be a model of civic engagement forces need to name what course of action is to be taken.
2/11

Campaigners just want to know if their report results in No Further Action, a warning letter, an Notice of Intended Prosecution or the offender going straight to court. They recognise that NIP can result in other outcomes ...
3/11

... but this feedback loop is vital in motivating citizen reporters to believe in the process and to contribute to it.
When WMP restored feedback, reports quadrupled. And satisfaction with the police was transformed. A big win for the force.
4/11

Knowing what constitutes an offence (and what doesn’t) is really important, too. Campaigners wanted to support the police to take action, and not to waste police time with reports that wouldn’t be actioned.
5/11

Those forces who issue monthly or quarterly performance reports are widely praised. It raises confidence that action is being taken and informs an important debate about how we reduce harm on our roads.
6/11

Many campaigners raised FOI requests, when forces didn’t publish, because understanding what was happening was seen as so important.
When working to reduce road harm, we need to know stats on specific driver behaviours that fall under the offence of ...

7/11

... driving without care and consideration, especially around close passing. Forces involved in Operation Close-pass know the importance of this, but we aren’t catching the data that’s needed to stop this behaviour.
8/ 11

Three quick further points on feedback

It would be great to have updates through the portal.

9/11

There are many examples of forces mistakenly claiming GDPR prevented the giving of feedback. We all know this isn’t so.

Finally, examples of what is acted upon, and what isn’t, were highly valued by cycling campaigners.
10/11

I'll tweet the final sections of my presentation later today. 11/11

Here's the next thread.

https://x.com/2wheelsgoodBrum/status/1816758644580520115