Lizzie Glithero-West Profile picture
Sep 17, 2025 37 tweets 18 min read Read on X
A real pleasure to join colleagues from across culture, nature, arts, attractions, SEN, family charities & others to think big about access for families at our member @WWTLondon for #11MillionPostcards Image
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We are hearing from mother & Autistic Rights advocate on challenges of international travel & huge importance of access to nature & space for children & families living with disabilities. @EnglishHeritage @nationaltrust @TheCCT noted as key positive partners to parents here 👏 Image
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Next up @magsrivett from @famholcharity who support families with a range of needs to have much needed family holidays. We are looking at some of the barriers to tourism. Knowledge & information - lack of clear info can be a real barrier especially for SEN families. Image
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Also travel cost and accessible travel. Recognition of differing needs. Lack of consistency. Fear of judgement & lack of confidence are the biggest barriers. Need for flexibility - unpredictability of needs in families with disabilities requires more flexibility & understanding. Image
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Finally financial barriers - including perception. Ancillary costs are also a big challenge beyond the basics. Image
I’m joining a morning panel with @BIAZA looking at solutions including universal credit tickets & routes to access. Meanwhile @LydsGibs will be over in the perspectives session Image
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Zoos and aquariums are seen as a right of passage. There’s a real range in what these are though. Most are not free to visit. Cost has gone from 4th to the biggest barrier over the last 2 years. COL affecting all families. Image
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This is echoed in @alva_uk research. Families have less to spend. Traditional family tickets don’t work for over half of families. Image
Cost & travel - but we need to move beyond physical access. We need a lot more data on other diversity matrices. It is important visitors feel welcomed by seeing diversity amongst the staff, volunteers & other visitors. This is an important journey & moment for collaboration. Image
Two @BIAZA members talk about their solutions. Ben Supple of @rzss talks about the importance of people. The impact of universal credit offer. Makes experiences possible when otherwise they wouldn’t be. Helps children feel confident talking about their summer. Image
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Importance of funding to unlock partnerships in wellbeing, connections to nature, work with hospitals, respite care etc... @HeritageFundUK getting a shoutout for sharing and funding this vision. Rainy day guarantee tickets gave confidence. Those not redeemed passed to charity. Image
Respect, dignity & trust are key where concession places are redeemed. It’s interesting that market research shows ultimately there was a financial benefit for the attraction through running accessibility schemes through those who wouldn’t have visited otherwise. Image
Important to do this work from faith it will make a difference but evaluation is also key to understand what works. Image
Next is the @OceanCTrust - we need more than just knowledge - it’s about emotional connection, participation, skills building. Cost, access, transport all cited as limitations. Image
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Connection to social action through youth programmes. Free events. VR being used to bring experiences where physical access isn’t possible. Social prescribing programmes “Blue Mind”. Image
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Tackling barriers of cost and access for equipment to experience the ocean too. Image
Meanwhile over in @LydsGibs breakout session looking at child poverty 👇
Some summary tips for orgs wanting to make a difference here Image
This afternoon kicks off with @WayneNorrie of Greenwood Academies Trust - with a case study of a school in Leicester. All schools in underserved communities. Getting kids out is a vital part of learning. But not all do or can. Transport a huge barrier for school visits. Image
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@WayneNorrie Big impacts of a seaside GAT camp. Using a school site. Bought blackout tents. Many children saw the sea for the first time. Image
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Helping kids to have the opportunity to do things they wouldn’t get to do otherwise. Kids from Maplethorpe involved in designing treasure hunts to give them pride in their own place. Huge impact on attainment too. Image
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Next up the @nationaltrust John Glancy talking about play and what we as sectors can learn from games. Not all games need to be fun - they are engaging. Games are really popular including board games cafes. Accessibility. We need to be involved in making ones that work. Image
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Creating something themselves. Accelerating a playful experience & connecting with the place in a unique way. Encourages interaction & exploration. Largely audio. Scalable. Not expensive. Efficient. Easy to deploy. Image
Now looking at AI. It will increasingly affect people’s decisions about what they do with their time. If our message is garbled, AI will push this unclear message out. Prompts vs searches. Test language. Call a trail a game. Play with prompts to see impact on audiences. Image
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Seeing the fantastic visual minuting of the discussions from @MendoncaPen Image
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Wrapping up themes from the day - embedding in your culture, collaboration: grassroots & across sectors, ticketing with dignity, exceptional experiences, language - using more of do than don’t, youth voice & perspectives, unlearning - open to new understanding of what spaces are
Joint legacy across our organisations - confident, empowered visitors across our spaces. We belong to the public rather than the other way round. Thinking collectively. Grow demand together. Subsidy, policy & economic growth.
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More from @heritage_lizzie

Mar 25
Day 2 @ACEVO - today we are online. Some opening reflections from Rebecca Wilkinson summing up yesterday. Resilience isn’t always ploughing on - it’s taking time to think. Supporting those we serve & also looking after ourselves.
None of us want to be ‘seagull leaders’. Make quick decisions, delegate, take time out. Bad governance isn’t caused by spreadsheets. It’s caused by human relationships. The importance of collective courage in challenging times.
The first session today we are hearing Jane Ide in conversation with @SarabajayaKumar - on redefining legitimacy. Who decides? Accountability without power isn’t real accountability. We need to think about power balances. We need to think about accountability to beneficiaries.
Read 52 tweets
Mar 24
Joining the @ACEVO Leadership conference this morning. CEO Jane kicks off alongside sponsors. We are encouraged to not only listen to what leaders say but also reflect on what they mean. There is a warmth & collaboration in our charity sector that is unparalleled elsewhere. Image
Session one - focused on collective courage beyond crisis mode. We talk about authenticity & connection but everyday it is hard to achieve this. Need space like today. Acutely aware of the societal challenges in the UK at present - especially for inclusion of all communities. Image
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How do we work together to combat the torrent of nonsense that keeps getting thrown at us? Says @MsIbegbuna - we are asked to demonstrate courage as leaders. When are those moments that we can dig a bit deeper?
Read 44 tweets
Mar 19
Good morning from Stoke & the Cultural Development Fund Network looking at project legacy. A welcome from local Clr Jane Ashworth talking about the important role of culture in grounding us, inclusion, trust & countering troubling narratives. Culture should be a right for all. Image
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Some reflections from David Johnson of @ace_national: 1. CDF has demonstrated value of partnership & convening; 2. Rooted in local identity & place 3. Sustainability is key - delivery is the beginning.
23 Projects in this cohort Image
Read 56 tweets
Oct 21, 2025
Here to represent the @Heritage_NGOs at today’s #GreatExpectations conference at the @V_and_A with @Ecclesiastical @TheCCT @NatChurchTrust @KingsFdn - I’ll be tweeting along here. Image
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We are welcomed by @OliverJWCox talking about the @V_and_A history with being part of conversations about conservation & preservation. Inspiration from discussion at @Historic_Houses AGM around the role of the V&A 1970s exhibition on the Destruction of the English Country House. Image
Richard Taylor talks about the 50th anniversary of ‘Change and Decay’ here at @V_and_A & the urgency of discussions about the future of churches. Hugh Dennis talks about his own church journey. Churches of all ages & types are an important part of regional identity and community. Image
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Read 84 tweets
Oct 14, 2025
A treat to join our @Heritage_NGOs member @PSSAtweets for @MarshAwards for public sculpture. David Aaronovitch talks to begin about past art, past politics. There are some important perhaps unobserved mosaics in public buildings. 1928-33 mosaics added to floor of NG. V&A too. Image
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We need to remember to look down at floors! Boris Anrep included many muses in mosaic art. Some private art of past is now public art. Public art piques interest - allows us to pull threads & see where they go. Defiance for eg is shape of a swastika & wears a papal crown. Why? Image
Shortlist for @MarshAwards for excellence in public sculpture Image
Read 16 tweets
Oct 13, 2025
A pleasure to join @kidsinmuseums for their (always uplifting) annual family friendly museum awards. Image
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First up the best museum youth project for social justice - shortlisted are @WiltshireMuseum, @bcaheritage & @GlasgowMuseums with the winners this year the @bcaheritage 👏 Image
The next category is the best accessible museum category with shortlisted museums - The Beaney House of Arts & Knowledge Canterbury @The_Beaney, @eurekamuseum & @BarnsleyMuseums Worsbrough Mill Museum & Country Park with the winners @eurekamuseum Image
Read 11 tweets

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