Our Insights team is purpose built to translate the experiences of world-class operators into high-quality, evergreen programs. We've done this 20+ times and will do it 100s of times over the coming years.
CEOs: Use your networks to support your team. It sucks to tell people your company isn’t working out but you are the best-connected person at the company.
Leverage your network to help your team land on their feet.
Been laid off?
Once news gets out, you are going to get inundated with recruiters.
Spin up an alumni Slack and a google sheet. Ask everyone to share EVERY SINGLE JOB they hear about in slack and then document it in the sheet.
1/ So.. I take that back. This is actually a really big deal.
Let's talk about the 85k customers number.
Two years ago, it wasn't clear this was possible. It would have been easy to say "we are an enterprise company now, let's focus 100% on those large customers".
2/ Instead, we built a new team to tackle the problem. It started out as "conversion growth", but then we called it "Upgrades & Expansion", and now it's called "Monetization" as part of our broader Lifecycle team.