Many corporate processes are designed to minimise variation. This is crucial in manufacturing (all the pieces need to fit together correctly) and toxic in a knowledge economy (we don't innovate by doing the exact same thing as yesterday). We need a way to emphasise positive variation (#serendipity) while de-emphasising negative variation (loss of quality, not fit-for-purpose), which is where concepts like Serendipity Engineering come into play
ideas.riverglide.com/serendipity-en…