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Deven Ghelani Profile picture
Deven Ghelani
@Deven_Ghelani
Founded Policy in Practice to make government policy simple to understand. We build benefits software and analytics that make people better off.
Apr 4, 2021 • 11 tweets • 5 min read
So... I helped someone with their #UniversalCredit application in March and I thought I would use it to reflect on what's changed (and what hasn't) in the benefit system in the last ten years or so... 1/n

(TL:DR - Not enough) Image Most you will know I got interested in the benefit system as a claimant myself. I found the legacy system to be complex, confusing and changing all of the time.

Sadly, I found this to be still too true today. This makes it hard for people to make the best decisions. 2/n