Lou Waters (she/her) 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺🏳️‍🌈🏳️‍⚧ Profile picture
Change Agent | Connector | Q | Community Builder | Head of Continuous Improvement | #QIHour creator | OCD | 🏳️‍🌈🏳️‍⚧️ Ally | #QITwitter | #BetterByBetsi
Apr 13 36 tweets 16 min read
🧵 1/ Sitting with a cup of tea 🫖, reviewing my pages of notes 📖 from @QualityForum

The inspirational @SCFNuka talked about their 25 year community driven transformation journey in Alaska.

They created these operational principles...
#Quality2024 #BetterByBetsi #QITwitter Image 2/ Their community is the driver for improvement through coaching, inspiring, connecting, listening, understanding & nurturing "in shared responsibility."
#Quality2024 #QITwitter #BetterByBetsi Image
Jan 11 29 tweets 13 min read
🧵 1/ One year ago we launched #BetterByBetsi as a community & social movement for positive change @BetsiCadwaladr. Within a week we had attracted over 100 members 🤩 Today we celebrate our 1st birthday with over 470 members! 🥳🎉🎈

#QITwitter #LeadingQI Image 2/ We love this graphic from @gapingvoid which we use often.

We established a coproduction partnership approach very early on with a competition to name the community.

The winning name #BetterByBetsi was chosen by Neonatal Consultant @OliverRackham

#QITwitter #LeadingQI Image
Aug 3, 2021 13 tweets 16 min read
Just joined the second #QLabCymru #LabordyQCymru workshop on #CovidRecovery

This is a series of workshops on offer by Q Lab Cymru. See dates for future workshops in the next tweet

#QITwitter #QLabCymru #LabordyQCymru workshop dates are shown below. Find out more:

phw.nhs.wales/services-and-t…

#QITwitter #CovidRecovery
Jun 28, 2021 20 tweets 16 min read
Looking forward to joining this virtual workshop today with @ALPHAcademy at @BangorUni

"Healthy behaviours in individuals & systems: what drives behaviour and how can we harness it?"

Tweets will appear below as a 🧵

#QITwitter @ALPHAcademy @BangorUni Prof John Parkinson introduces the outcomes of today's workshop! So pleased to be attending today!
#ALPHAcademy #ILAWorkshop
Jun 9, 2021 7 tweets 6 min read
Thanks to Andy Crosbie @CIACIC1 for a fab talk on The Role of Learning & Emotions in Systems & Systems Change.

He talked about how much of the learning that takes place, is Training in Best Practice. And whilst this is important it is not enough for a healthy system & employees Andy says, the 3️⃣ key roles of Learning in Human Learning Systems (HLS) are:

🔸️Adaptive (sense-making & Improvement)
🔸️Social (trust building)
🔸️Motivational

We also have 3️⃣ INTRINSIC MOTIVATIONAL needs (@DanielPink)

🔸️Autonomy
🔸️Mastery (learning)
🔸️Purpose
Apr 28, 2021 19 tweets 16 min read
Just joining this @NHSElect webinar on Systems Thinking in QI with @RobinD100 and @GarethCorser

#SystemsThinking #QI #QITwitter I want to share some of the fabulous stuff I picked up in today's Systems Thinking in QI webinar with the wonderful presenting duo, @RobinD100 & @GarethCorser

What is a system? And how can we apply systems thinking to Quality Improvement?

@NHSElect

#QITwitter