Network Rail Wessex Profile picture
We own, operate and develop the rail infrastructure connecting the South of England to London Waterloo. We tweet Mon-Fri, 9am-5pm. 24/7 helpline: 03457 11 41 41
Mar 4 11 tweets 4 min read
⚠️We're really sorry for the disruption @SW_Help customers are facing today. Early this morning a train struck an object in the Walton on Thames area. While no one was injured and all passengers were safely escorted from the train, the lines are blocked while we investigate. /1 Early investigations show the front wheels of the train have derailed 👇 so it's likely to take us some time to get the railway open. We'll keep you updated on the repairs & timescales for reopening as soon we know more. Please keep checking with @SW_Help for the latest advice /2 Image
Jan 15, 2023 9 tweets 4 min read
⚠️VIDEO: A major landslip has damaged our main line, just outside of #Hook, in Hampshire.
📢@SW_Help customers are being advised not to travel tomorrow if their journey is to or from London to the south or west of Basingstoke.
Here's route director Mark on what's happened 👇 /1 This link takes you through to our press release, which has more details.
networkrailmediacentre.co.uk/news/video-maj…
TLDR? We will summarise it in a few Tweets on this thread. /2
Jan 15, 2023 4 tweets 2 min read
UPDATE on #Haslemere broken rail for @SW_Help customers.
We have teams on their way to site to disconnect signalling equipment around this joint and cut the offending section out.
They will then rebuild the joint with fresh rail, reconnect the signalling and reopen the line/1 As it’s an insulated joint, it’s part of the signalling system too, and will require testing before we run trains.
Our train detection equipment in the area uses low electric currents run through the rails, and the insulation keeps the currents apart. /2
Jan 15, 2023 5 tweets 3 min read
⚠️🛤️ We’re really sorry to say a routine track inspection has found a broken rail at #Haslemere (pictured) on our diversionary route for @SW_Help passengers heading to Portsmouth, Southampton and Weymouth (the main line is blocked by engineering work around Hook). /1 We are unable to run trains over the crack in the picture as its location means it could cause a derailment if the rail was to come apart under a train.
For that reason, Portsmouth and Weymouth services can’t run to London until we can fix the problem. /2
Aug 30, 2022 8 tweets 5 min read
An Emergency Speed Restriction is in place between #Tisbury and #Gillingham on the West of England line.

Later this week, @SW_Help will announce a temporary, revised timetable for services between #Salisbury, #Yeovil Junction and #Exeter St Davids.

Here's what's happening 🧵 Image The very hot and dry conditions of recent weeks has dried out the clay soil beneath the embankments between Tisbury and Gillingham 🌡️

When clay dries out, it shrinks. This is causing track defects, which means we cannot run trains at full speed 🚆
Jul 11, 2022 9 tweets 3 min read
⚠️🚦 We'd like to say how sorry we are for the continued disruption to @SW_Help customers between Yeovil Junction/Crewkerne and Exeter due to a signalling problem which means we've been unable to signal trains in a 35-mile section of railway.
networkrail.co.uk/running-the-ra… The railway is divided into sections where only 1 train can be. The system knows if a train's there thanks to two forms of tech, track circuits and axle counters. Axle counters spot changes in magnetic fields when a train wheel passes by to literally count the wheels on a train.
Jul 11, 2022 8 tweets 2 min read
⚠️🚦 We're really sorry for the ongoing disruption to @SW_Help customers between Yeovil Junction/Crewkerne and Exeter, which has been ongoing since Sunday. We've lost part of our signalling system in the section in the picture and it means we can't run trains through the area. /1 @SW_Help Our signallers can see where trains are using technology called "axle counters" which are usually very reliable. They literally count the axles of trains passing each signal and make sure each train is complete and the track is clear by comparing the numbers. /2
Jun 11, 2021 5 tweets 2 min read
We're so sorry for the disruption @SW_Help customers are enduring today from @LondonWaterloo . We've got a technical update for you, but first here's our regional director, John Halsall, with a message for passengers: 👇 /1 @SW_Help @LondonWaterloo On the ground, we've narrowed the failure to what we think is a damaged stretch of cable in the Surbiton area - two cables actually - carrying two separate data links. /2
Jun 11, 2021 7 tweets 3 min read
⚠️There is major disruption across all routes from @LondonWaterloo owing to a serious signalling problem and we're advising passengers not to travel from there today - here's our statement with @SW_Help /1 Major disruption Customers advised not to travel from Waterl @LondonWaterloo @SW_Help The scale of the problem is such that we cannot control signals in the red box, from New Malden to Esher, so trains are having to get permission to pass all of them at red. They do this by phoning the signaller at New Malden, and again when they leave the section at Esher. /2
Jun 11, 2021 5 tweets 3 min read
⚠️ We are working to fix a track circuit failure that is causing service disruption through the Surbiton area affecting trains from London Waterloo and also between New Malden and Esher.

Please check before you travel via @nationalrailenq

Updates to follow. ⚠️ Trains are having to be talked past signals and run under caution. Services from London Waterloo may be subject to short notice changes and some may divert via Epsom and Chertsey. Please check your journey with @GWRHelp, @SW_Help and @nationalrailenq.
Jun 9, 2021 5 tweets 2 min read
⚠️ We’re sorry to say that @SW_Help trains are still being disrupted between Salisbury and Gillingham owing to a problem with our equipment at Tisbury Loop (see picture). This has been going on for some time but we should have good news soon. /1 Image The train detection equipment that controls access to the Loop, where trains pass each other , has been failing intermittently and can’t be relied on - effectively meaning signals turn from green to red and back again. /2
Dec 20, 2019 11 tweets 9 min read
Today, passengers using the railway across the Southern region have had a pretty dreadful time of it due to some extreme weather across the area. Here's a thread about what happened and why.. @SW_Help @GWRHelp 1/11 @SW_Help @GWRHelp We have just endured one of the wettest autumns since records began more than 100 years ago. This, combined with a month’s worth of rainfall over the past five days, has put unprecedented strain on our railway network to do something it wasn’t designed to do. 2/11