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Dan Profile picture
Dan
@OhMDee
| Oh•M•Dee | Tech commentary + in-depth industry analysis. UX obsessive. User advocate.
Apr 5, 2019 • 5 tweets • 3 min read
1/4
I always say the true test of a company is their after-sales support. My recent experience with @madebygoogle shows me they well & truly understand that.

I had a minor, rare hardware issue with my Pixel 3, which I relayed to Google via Android's inbuilt chat tool. 2/4
 She got me to test a possible software solution, but gave me her email & opened a case, in case it reemerged.

It did, so I emailed her. She said I could ask the original third party retailer to perform an RMA, or I could do it through Google – I chose the latter.
May 8, 2018 • 13 tweets • 6 min read
This is my first time ever watching a Google I/O keynote 😱 #timesareachangin
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#GoogleIO2018: Google Keynote livestream Blown away so far. #io18

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