Our #QuirkWebinar is live! We will be live-tweeting here. Join the conversation. Arnoud: Some industries will not be coming back to normal eg aviation until 2023. This will have serious long-term effects.

Chris: For some of us we will be doing what we've always done - albeit through a different medium eg online.

Charles' aim is to move IT from just a support function to a driver of change.

Chris: Thinking holistically, it would be an opportune time to reflect on how companies can build #digitisation into a business-wide context, rather than just in the IT department.

#QuirkWebinar Charles: You can see the companies who have struggled and those who have been relatively ok. The ones who have invested in #digitisation have fared well. Many boards had talked about it but rarely do it. Many sites are overwhelmed as they can't cope with the volume. #QuirkWebinar

Chris deliberately used 'transition' to work rather than a resumption of work. It's hard to put a date on when that will be. There are a no. of factors to consider:
- people (cultures and training shifting)
- situational awareness
- planning & testing
- innovation
#QuirkWebinar Q to Melanie: what are the issues CPA are facing?

We are seeing a lot of shifts, highly dependant on location globally. 97% of the org is now working from home. We're thinking about the long-term impact on org and on our customers.

A question from Trudy: "Do you think that the concept of resilience has changed as a result of this pandemic?" #QuirkWebinar Phil: "Never waste a good crisis." I come back to transactional leadership.

By keeping CALM:

Compassion for people
Action-Orientation (if you have time to decide,do)
Level-Headedness (awareness of self - diet, care, sleep)
Mindfulness (consequences of decisions) #QuirkWebinar