Previously leading moderation and community @Quora.
Working on something new.
Sep 24, 2020 • 10 tweets • 2 min read
The internet sucks for women. It’s not just obvious harassment and hate. It’s also the hostile, subtle, passive-aggressive misogynistic conversation tactics used by men — mansplaining, microaggressions, sealioning, gaslighting, endless replying etc. /1
A small group of men on the internet silence and drive out women from participating in open spaces. It’s hard to say whether misogyny or disinformation is the biggest problem with online conversation, but both are a crisis. /2
Jul 3, 2020 • 15 tweets • 4 min read
In light of recent issues on Clubhouse & harassment targeted at @taylorlorenz, I want to share some thoughts re how difficult it will be for CH to set up an effective moderation system -- in particular, how difficult it will be to protect women & other marginalized groups. /1
My comments here aren't limited to Clubhouse. Any decentralized social audio product will face significant moderation challenges. /2
Jan 20, 2020 • 5 tweets • 3 min read
@AmazonUK I'm so sick of you leaving stuff with neighbours but not notifying me that you have done this. This is leading to a lot of friction with already difficult neighbours! I will have to tell them not to accept parcels - is there anyway I can make sure you don't do this?
@AmazonUK@AmazonHelp
Sep 13, 2019 • 5 tweets • 3 min read
@lastminute_com I call 1 number and can only get recorded responses, I call another number, I'm told I'm being charged for that call 13p/min - only to be given exactly the same information as the 1st number. How do I get some help with my query?
@lastminute_com I need to check-in on the @TUIUK website, but neither the reservation no. nor the PRN no. works.
I've tried all the numbers on my invoice as well, but nothing works. I can't buy luggage on your site for Tui either.
Jun 21, 2017 • 4 tweets • 1 min read
@Tesco My delivery was supposed to be here between 1-2pm. It is 2.40 and still not here and I haven't received a text either.
@Tesco Online chat not working either.
Oct 31, 2016 • 8 tweets • 3 min read
@myhermes @johnlewisretail I'm trying to return a parcel I do everything and I'm sent an email that says labels attached. But no labels :(
@myhermes @johnlewisretail No way to contact you - I try the online chat and I'm give a link to contact you that doesn't work & no more help
Oct 27, 2016 • 4 tweets • 2 min read
@Expedia@ebookers I think the main problem here is no one can just take ownership and look at the whole problem & just resolve everything
@Expedia@ebookers I really need one person to talk to and not explain this 20 times - everyone says they will resolve - no one has.
Oct 26, 2016 • 5 tweets • 3 min read
@Expedia another email from you telling me there is a problem with my flight, seriously, how long is this going to go on for? @ebookers@Expedia@ebookers For some reason all my flights have been changed - from Delta to BA - why is that?
Oct 25, 2016 • 4 tweets • 2 min read
@Expedia This afternoon I get a call saying my 3rd booking is OK - yet I've just received another email confirming I'm cancelled.
@Expedia ARE YOU KIDDING ME???!!!
Sep 30, 2016 • 4 tweets • 2 min read
@SurveyMonkey I really like your product, but your customer service is not great and a really frustrating process. So far yielding nothing.
@SurveyMonkey If I explain that an option I have selected didn't work, why send me to page that says select that option?
