Of the roughly 3 million customer service agents in the U.S., about 1.2 million exit those jobs every year. Abusive customers are a key reason. 🧵usatoday.com/story/money/20… More than 8 in 10 customer service agents have dealt with verbally abusive customers, according to a report from ASAPP and the University of San Francisco. The field’s revolving door became a bigger problem during the pandemic, when call centers saw increased requests for help.

Rent prices keep rising, and it's affecting Black and Hispanic low-income earners the most. Thread: bit.ly/34jDH31 @SwapnaVenugopal The demand for rental housing not only reduced vacancy rates to historic lows but also drove up rents, according to a new report from the Harvard Joint Center for Housing Studies.