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UC Diary Profile picture
UC Diary
@UcDiary
"Universal Credit is an expensive, badly organised, error-strewn, easy to defraud shambles."
May 30, 2019 • 4 tweets • 1 min read
Today on Universal Credit:
I believe the system has now collapsed.
All day spent answering calls about payments that are missing or wrong.
The phone rings again before I can finish fixing each one.
Put myself into 'not ready' to finish the work and I'll have a manager whingeing. There is no mechanism to pass that work to someone else
At one point I have five different claims open at the same time
I leave the office, well after finish time, with work not done. More for tomorrow

I've had two claimants who've suffered heart attacks
One with a brain tumour.