PharmWaffles Profile picture
Retail pharmacist ... here is my story
Aug 27, 2021 6 tweets 2 min read
Healthcare patient primer
How to have a good experience and help the staff
Healthcare workers are under staffed and struggling under the extra burdens of Covid-19
- realize we are struggling and be helpful not a hindrance
- don't expect exceptional customer service,we don't have the staff right now
- be direct and to the point with what you need,we are overwhelmed and unable to have an extended conversation
Example:
Hi,I need a refill (staff will guide you through the rest)
- if you have a question about vaccinations,testing,making appointments go to
Aug 15, 2021 4 tweets 1 min read
My tech who contracted Covid passed away unexpectedly. He was not vaccinated. We are shocked, saddened and numb. This was way before his time. This is a wake up call for all of us, both personally and professionally. Vaccinations are important..What we are doing is so important. We are saving lives. This work is difficult, it's stressful, it's overwhelming and it's a workload burden...BUT what we are doing is making a difference in others lives. Every vaccine is possibly saving someone's son, daughter,grandma or aunt. I'm struggling right now because I
Feb 27, 2020 6 tweets 1 min read
"Why is it going to take so long, this is a joke"
Ma'am each prescription requires us to do a 23 step process in order to ensure your safety, do you want to hear the steps?
No...
(Well here's the steps for the rest of humanity who dare complain about the wait...
1) greet patient 2) accept written rx
3) quick visual scan for obvious problems (no qty, strength)
4) verify patient has an account
5) check allergies/ health conditions
6) verify payment (ins card/no ins)
7) scan hard copy into pt computer file
8) transcribe rx into computer system (date/drug/