Homeowners who win compensation from the Property Ombudsman are being told not to disclose it, prompting warnings that others are missing out.

My story in @theipaper⬇️& a thread 🧵
inews.co.uk/news/housing/p… Leaseholder @cbmatheson was offered £200 after complaining to the watchdog about his managing agent – but was told he would have to keep it a secret. 🤫

He and other residents had their energy tariffs retrospectively increased and were backbilled. (They have heat networks.)

New build homeowners are being told they have to sign non-disclosure agreements (NDAs) if they want to see details of their estate charges.

My investigation on #fleecehold fees for @theipaper here ⬇️ and a thread 🧵
inews.co.uk/news/housing/n… .@HorNet_Group says they've had complaints of this happening on estates across the country, which makes it difficult for homeowners to challenge their bills and understand where their money is going. 🔍

Others have to travel as much as 100 miles to see the accounts.