We created a blueprint of the Airbnb experience and used it to improve our service end-to-end 1. We created a blueprint of the entire experience: including 150 screens in our app and website, 70 user policies, and every interaction with customer service

You told us what you don’t like about Airbnb. Here are the 50 things we’re doing about it... 1. You said checkout instructions can be a surprise when you get to your Airbnb

Now all checkout instructions can be viewed on the listing page before you book

Meet Airbnb Rooms — an all-new take on the original Airbnb Airbnb Rooms gets us back to the idea that started it all — back to our founding ethos of sharing. Why now?

1. It’s one of the most affordable ways to travel. Average price of a private room is $67/night

2. Staying with a Host is a great way to experience a city like a local

Evolution of our website

2007 2008

I’m thinking of acquiring Blockbuster and bringing it back as a streaming service I will be funding the company by redeeming all the outstanding 30+ year late fees

Starting today, my home is now on Airbnb (yes, this is my actual home and I’ll be there when guests are here)

airbnb.com/beyondtheairbed I had some weekends available in January, February and March, but they booked out even before I posted this. I’ll keep opening more weekends throughout the year.

If you’re like most people, you're probably a little nervous having people you don’t know in your home.

This is totally understandable, and it’s why we're making major upgrades to AirCover to give hosts even more protection. Starting today, we are verifying the identity of every guest who books a home in the top 35 countries on Airbnb. This covers 90% of reservations. By next spring,100% of guests booking on Airbnb will be verified.

Airbnb Setup makes it super easy to put your place on Airbnb The easiest way to learn something new is to have someone teach you. That's the idea behind Airbnb Setup.

Introducing the Airbnb 2022 Winter Release The Winter Release includes:
✔️ Airbnb Setup
✔️ Even more AirCover for Hosts
✔️ 6 new Categories
airbnb.com/2022-winter

I’ve heard you loud and clear—you feel like prices aren’t transparent and checkout tasks are a pain. That’s why we’re making 4 changes:

1. Starting next month, you’ll be able to see the total price you're paying up front. When you turn this on, you’ll see the total price (before taxes) in search results, as well as on the map, price filter, and listing page. You can also view a full price breakdown with Airbnb’s service fee, discounts, and taxes.

We designed a new way to search built around Airbnb Categories Now when you open Airbnb, you’re presented with 56 categories of homes, organized by what makes them unique

Our Q1 results are in:

102M nights booked
$1.5B revenue (70% Y/Y)
$(19)M net loss
$229M Adjusted EBITDA
$1.2B free cash flow

2 years ago, our business dropped 80%, our IPO was put on hold, and some didn’t think we’d make it at all.

Here’s how we turned Airbnb around: First, we simplified our business. We got back to our roots, prioritizing the everyday people who host their homes and offer experiences

Today, we’re announcing that Airbnb employees can live and work anywhere.

Our design for working at Airbnb has 5 key features: 1. You can work from home or the office—whatever works best for you

1. Airbnb and Airbnb.org are working with our Hosts to house up to 100,000 refugees fleeing from Ukraine, for free 2. We need help to meet this goal. The greatest need we have is for more people who can offer their homes in nearby countries, including Poland, Germany, Hungary and Romania. If you can host a refugee, go here: airbnb.org/get-involved

1. Starting today, I'm living on Airbnb. I’ll be staying in a different town or city every couple weeks 2. This week I'm in Atlanta. I'll be coming back to San Francisco often, but for now my home will be an Airbnb somewhere

1. I think we’re on the verge of a revolution in travel 2. Before the pandemic, most people were tethered to the place they worked because they had to go into an office

Starting today, we are banning “party houses” and we are redoubling our efforts to combat unauthorized parties and get rid of abusive host and guest conduct, including conduct that leads to the terrible events we saw in Orinda. Here is what we are doing: First, we are expanding manual screening of high-risk reservations flagged by our risk detection technology.