Agile coach & trainer at @bold_mover. People mover. Change Agent. Courage over comfort. Curiosity over being correct. Hubby. Dad. Runner. Rock Climber. He/his.
Mar 15, 2019 • 4 tweets • 1 min read
Manager: "Hey, you, Agile coach!"
Me: "Me?"
Manager: "Yes, you! Your team failed. You are responsible!"
Me: "Responsible for what?"
Manager: "For your team's outcome. For them failing."
Me: "No, I'm not."
[thread👇]
Manager: "Outrageous! Why not?"
Me: "Because they are responsible for their own actions. If they weren't, they wouldn't be a self-organised team. If they'd simply do what I'd tell them to do, I'd give commands and would not be their coach."
👇
Jan 25, 2018 • 20 tweets • 5 min read
Australia's welfare program @Centrelink has an average phone wait time of 15 min. They are currently doing a 7-year project to upgrade their IT which costs "billions of dollars".
Seven. Years. For a single project. For billions of dollars.
Oh, it gets much worse.
-> Thread
They are already 2 years into this project. At this point, they can't give any indication about by how much they are going to reduce the average wait time in the end.
