India has the largest percentage of vegetarians in the world, and one of the most important feedback we’ve gotten from them is that they are very particular about how their food is cooked, and how their food is handled. To solve for their dietary preferences, we are today, launching a “Pure Veg Mode" along with a “Pure Veg Fleet” on Zomato, for customers who have a 100% vegetarian dietary preference.

Out now - Our Q4FY23 Report: zomato.com/blog/q4fy23

If you have any further questions or feedback, please email us at shareholders@zomato.com. Always listening!

Quick snapshots in the 🧵

https://twitter.com/deepigoyal/status/1659172468748349440

#Profitability
We promised this in Aug ‘22 and have delivered: Zomato (ex Blinkit) is adjusted EBITDA +ve in Q4FY23.

Next up, we aim to make the entire biz (including Blinkit) profitable within the next 4 quarters. I’m 9/10 confident of achieving this.

(2/n)

An ignorant mistake by someone in a support centre of a food delivery company became a national issue. The level of tolerance and chill in our country needs to be way higher than it is nowadays. Who's to be blamed here? On that note, we are reinstating the agent – this alone is not something she should have been fired for. This is easily something she can learn and do better about going forward.

Today, along with thousands of our restaurant partners, we just rolled out a “priority delivery for covid emergencies'' feature on the Zomato app. This feature will allow our customers to mark *This order is related to a COVID-19 emergency* option during checkout. (1/4) At Zomato, we will prioritise these orders by providing fastest rider assignment, and dedicated customer support in case of queries. Thousands of restaurants have pledged to prioritise these orders in their kitchen above all others. (2/4)

Happy to share that India food delivery volumes have reached pre-COVID peaks. A number of cities are now at over 120% of pre-COVID peaks.

[1/n] Food delivery is one of the safest recreational options available to our customers during the pandemic. Going forward, we anticipate the food delivery sector to continue to grow at ~15-25% m-o-m for the foreseeable future.

[2/n]

Earlier today, we launched an initiative to rechristen Zomato Gold to Zomato Pro — and make it a bigger, all-encompassing membership for dining out and food delivery. [1/n] What happens if you are a Gold member? All our Gold members across 10 countries get automatically upgraded to Zomato Pro starting August 1, and members will get access to a wider array of additional benefits at no additional cost. [2/n]

Contactless Dining. We anticipate dining out will undergo significant & permanent changes in the way it operates. Based on some recent consumer studies, diners are ranking safety assurance and hygiene as their top factors when they choose a restaurant for dine in. @grvgpta

[1/n] At Zomato, we are proactively working on initiatives that will help make the restaurant industry bounce back faster when the current restrictions are lifted, by adopting technology-based safety solutions.

[2/n]

Food and grocery delivery are essential services, and in spite of everybody’s best efforts, not fully risk-free. Customers should be cognisant of the risks involved and follow careful package handling practices if they are getting anything home delivered.

[1/12] The latest FSSAI guidelines make some things very clear – there are no reports or any evidence of COVID-19 being linked to transmission by food. Viruses need to enter living cells in order to be able to replicate. Unlike bacteria, they never replicate in food.

[2/12]

Here are some initiatives we are taking to help our users, restaurant partners, and delivery partners in these times –

[1/n] All paid Zomato Gold memberships across India, UAE, Australia, Indonesia, Philippines, Lebanon, Turkey, New Zealand, Portugal and Qatar will get a two month membership extension at zero cost. [2/n]

I wholeheartedly thank PM Modi @narendramodi, on behalf of restaurants and our delivery partners, for acknowledging and supporting the role of home delivery as an essential service for the nation. [1/9] Very grateful to Secretary of Dept of Consumer Affairs @ceo_fssai for stating that e-commerce is an essential service, and any related operations (including restaurants cooking for home delivery, home delivery personnel, I assume) would be exempt from prohibitory orders. [2/9]

Our thoughts on the restaurant industry’s stand against deep discounting –


1 - Zomato Gold has been a major hit, but we understand that bargain hunters have also joined Zomato Gold and they are hurting some segments of the restaurant industry very badly. 2 - I am sad that young entrepreneurs (much like me) in the restaurant industry are feeling the pressure to such an extent that they had to launch such a campaign. We set out to create a company which can create a massive impact on consumers, as well as business owners.

People produce their best work when their personal and professional goals meaningfully intersect and align. The lack of universal paid parental leave currently makes it complicated for many parents to effectively lead a healthy family life, and focus on their careers. [1/n] We firmly believe that young parents should be able to make a choice of how to care for their children. So, today, we are introducing a new parental leave policy (zomato.com/blog/parental-…) at Zomato. 26 weeks paid leave for both men and women. [2/n]