OK. SO. Nobody wants to do any actual work today, so here's a thread about what it was like to run my UX research consultancy (@brazenUX) in 2019.

I'll talk about...

1⃣ Funnel
2⃣ Hours
3⃣ Financials
4⃣ Goals But first, some basics for context...

- 2019 was my 2nd full year in business (and 1st as a corporation)
- Services include user research, usability testing, research training, and speaking
- No employees except me; occasionally I hire subcontractors
- Selected clients below