is_a cognitive scientist in public service. Government's not complex: governing is. Opinions own. Addicted to music.
Nov 24, 2021
Digital transformation...oh boy do we go on about it (guilty!).
Someone said 'it's bigger than service design!'
Well, yes. But also no.
We are east to build services for peoples in Canada that are simple, easy-to-use, and trustworthy.
Also, open and transparent.
Don't forget that we wish to demonstrate evidence-based decision-making, which means using data as a strategic asset. And making (most) of that data available for others to use.i
When we hire ECs to draft policy, those ppl have, typically, years of experience in policy &program settings. And they call on program experts for key input throughout the drafting process. Lots in int. and ext. engagement. Brief up & adjust down. Iterate, iterate, iterate.
Such embedded training and capability development, over years.
Frankly, we can't say the same for digital transformation file. Most ppl fall into it, have the file 'dumped' on them, or lost the musical chairs game.