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Kimberly Tan Profile picture
Kimberly Tan
@kimberlywtan
investing partner @a16z, among other things
Feb 13, 2025 • 7 tweets • 3 min read
📢 New @a16z thesis: AI will unbundle the BPO and disrupt the $300b outsourcing market.

Enterprises often outsource important, but high-volume and repetitive work to BPOs. These BPOs rely heavily on human labor, often leading to slow turnaround times, human error, and unsatisfactory results.

With modern AI, there's a clear opportunity to productize the BPO and unbundle the use cases they have dominated for decades.Image 2/ BPOs are enormous businesses, with revenues in the tens of billions of dollars annually.

They serve customers across all major industries and do the necessary, but mundane, work their customers do not want to do themselves, such as customer support and claims processing.

This work can be inconsistent, seasonal, and involve high employee turnover, and managing it is not the core competency of most enterprises. For many, outsourcing this work was the logical solution.Image
Nov 13, 2024 • 8 tweets • 3 min read
📢 New @a16z thesis: We believe AI will automate operations and eat the world of RPA 🤖

Historically, most ops work couldn't be automated because it was too bespoke and lacked native integrations or APIs, and so was done manually or through imperfect RPA solutions.

With generative AI, intelligent automation through AI agents is now possible. What we believe 👇Image 2/ Every company has ops work – whether it's data entry, doc extraction, info transfer, etc – that is essential for achieving business goals (e.g., booking a customer), but is highly mundane / repetitive and not the best use of employee time.

Though some companies attempted to use Robotic Process Automation (RPA), RPA was imperfect since the tech just wasn't advanced enough yet.
Aug 19, 2022 • 14 tweets • 18 min read
1/ Hello world – today is my 3 year anniversary investing at @a16z!

A lot of people ask me how I got into venture: truth is I cold-applied to a16z on LinkedIn when I was 23 without any experience in tech. Sharing a bit of my story below 🙂 2/ Anyone who knows anything about VC knows you’re supposed to network your way into it

Luckily I DIDN’T know that, and what you don’t know can’t stop you: my journey started with me literally dropping my resume into @a16z’s job portal on LinkedIn